The performance impact of business process standardization: An empirical evaluation of the recruitment process

@article{Muenstermann2010ThePI,
  title={The performance impact of business process standardization: An empirical evaluation of the recruitment process},
  author={Bjoern Muenstermann and Andreas Eckhardt and Tim Weitzel},
  journal={Bus. Process. Manag. J.},
  year={2010},
  volume={16},
  pages={29-56},
  url={https://api.semanticscholar.org/CorpusID:46254141}
}
There is a significant impact on process time, cost, and most notably on quality, and the results indicate that the impact is strongest in services firms and varies subject to a firm's strategy type.
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148 Citations
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85 References

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