Customer support

Known as: Phone Support, Email support, Support Automation 
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in… (More)
Wikipedia

Topic mentions per year

Topic mentions per year

1976-2017
0204019762017

Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
2015
2015
We present a new treebank of English and French technical forum content which has been annotated for grammatical errors and… (More)
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2009
2009
Technology Management Centres provide technological and customer support services for private or public organisations. Commonly… (More)
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2008
2008
Internet user forums have been proven to be effective not just as a community meeting place but also as a supporting tool for… (More)
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2008
2008
Although firms have invested significant resources in implementing enterprise software systems (ESS) to modernize and integrate… (More)
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Highly Cited
2007
Highly Cited
2007
This study draws on depth interviews with 49 managers in customer firms and 55 managers in supplier firms and on discussions with… (More)
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2003
2003
Three CBR systems were created to improve customer support at General Electric Appliances. The first tool helped call takers… (More)
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Review
2002
Review
2002
Using electronic media for interaction with customers enables enterprises to integrate customer activity and knowledge about… (More)
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2001
2001
Current product-oriented database search facilities are widely used on the Internet but recognized as limited in capability for… (More)
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Highly Cited
1997
Highly Cited
1997
Only for you today! Discover your favourite data mining techniques for marketing sales and customer support book right here by… (More)
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Highly Cited
1992
Highly Cited
1992
Because of the increasingly competitive nature of the computer manufacturing industry, Compaq Computer Corporation has made some… (More)
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