Skip to search form
Skip to main content
Skip to account menu
Semantic Scholar
Semantic Scholar's Logo
Search 234,994,295 papers from all fields of science
Search
Sign In
Create Free Account
Customer relationship management
Known as:
Sales 2.0
, Customer-centric relationship management
, Consumer relationship
Expand
Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers. The CRM…
Expand
Wikipedia
(opens in a new tab)
Create Alert
Alert
Related topics
Related topics
50 relations
Automatic identification and data capture
Business analytics
Clienteling
Cloud computing
Expand
Papers overview
Semantic Scholar uses AI to extract papers important to this topic.
Highly Cited
2008
Highly Cited
2008
Gambling loyalty schemes: treading a fine line?
Griffiths
,
R. Wood
2008
Corpus ID: 168382891
Loyalty and discount schemes in which customers are invited to sign up for a card and become a member of a scheme, sometimes in…
Expand
Review
2007
Review
2007
Swedish producers and suppliers of glulam - A study about their markets and customer relations
Gustav Högsborn
2007
Corpus ID: 167707272
The aim with this paper is to elucidate the current situation of the Swedish glulam market. This thesis paper will also consider…
Expand
Review
2006
Review
2006
The Design of Sites: Patterns for Creating Winning Web Sites (2nd Edition)
D. K. V. Duyne
,
J. Landay
,
Jason I. Hong
2006
Corpus ID: 209746167
Praise for the second edition of The Design of Sites"In my worldwide IBM marketing role, I have the benefit of working with some…
Expand
Highly Cited
2004
Highly Cited
2004
Building semantic bridges between museums, libraries and archives: The CIDOC Conceptual Reference Model
T. Gill
First Monday
2004
Corpus ID: 1051813
This paper discusses the CIDOC Conceptual Reference Model, and outlines how it could be used as a building block in a global…
Expand
2004
2004
Six Sigma for Software
Thomas Fehlmann
2004
Corpus ID: 16063635
Six Sigma has been very successfully applied in manufacturing. Is it also applicable to software, and ICT? Six Sigma is about…
Expand
Review
2003
Review
2003
Designing High-Power Factor Off-Line Power Supplies
J. Noon
2003
Corpus ID: 10205849
The purpose of this paper is to provide a tutorial on power factor correction topologies and control techniques. The first part…
Expand
2003
2003
Scalable Agent-Based Simulation of Players in Massively Multiplayer Online Games
Amund Tveit
,
Øyvind Rein
,
J. Iversen
,
M. Matskin
2003
Corpus ID: 6327437
Cyberspace plays an increasingly important role in people’s life due to its plentiful offering of services and information, e.g…
Expand
Review
2002
Review
2002
Employees, customers and internal marketing strategies in LIS
Judith Broady-Preston
,
L. Steel
2002
Corpus ID: 62702541
Reports a survey undertaken in 2001 which examined employee satisfaction and customer orientation in a sample of six public…
Expand
2002
2002
Mobiles Customer Relationship Management
Felix Hampe
,
G. Schwabe
2002
Corpus ID: 59902093
Die okonomische Attraktivitat von Ansatzen zur Kundenbindung — neudeutsch dem Customer Relationship Management (CRM) — lasst sich…
Expand
1993
1993
Economic consequences of providing quality and customer satisfaction
E. Anderson
,
C. Fornell
,
D. Lehmann
1993
Corpus ID: 166766097