Skip to search form
Skip to main content
Skip to account menu
Semantic Scholar
Semantic Scholar's Logo
Search 227,741,303 papers from all fields of science
Search
Sign In
Create Free Account
Customer relationship management
Known as:
Sales 2.0
, Customer-centric relationship management
, Consumer relationship
Expand
Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers. The CRM…
Expand
Wikipedia
(opens in a new tab)
Create Alert
Alert
Related topics
Related topics
50 relations
Automatic identification and data capture
Business analytics
Clienteling
Cloud computing
Expand
Papers overview
Semantic Scholar uses AI to extract papers important to this topic.
2019
2019
Development of System for Managers Relationship Management with Customers
Yaroslav Kis
,
L. Chyrun
,
Tanya Tsymbaliak
,
Lyubomyr Chyrun
Intellectual Systems of Decision Making and…
2019
Corpus ID: 199752052
In the given work the questions of automation of work of managers in interaction with clients were investigated. Existing…
Expand
Highly Cited
2017
Highly Cited
2017
SA-EAST
Keke Gai
,
Longfei Qiu
,
Min Chen
,
Hui Zhao
,
Meikang Qiu
ACM Transactions on Embedded Computing Systems
2017
Corpus ID: 207242049
The expected advanced network explorations and the growing demand for mobile data sharing and transferring have driven numerous…
Expand
Highly Cited
2009
Highly Cited
2009
The Economic and Statistical Significance of Stock Returns on Customer Satisfaction
C. Fornell
,
Forrest V. Morgeson
2009
Corpus ID: 474770
A to Jacobson and Mizik [Jacobson, R., N. Mizik. 2009. The financial markets and customer satisfaction: Reexamining possible…
Expand
2007
2007
vCRM: virtual customer relationship management
L. Goel
,
Elham Mousavidin
DATB
2007
Corpus ID: 15706946
Virtual worlds provide companies opportunities for valuable co-creation and co-production with their customers. In order to…
Expand
Review
2006
Review
2006
The Design of Sites: Patterns for Creating Winning Web Sites (2nd Edition)
D. K. V. Duyne
,
J. Landay
,
Jason I. Hong
2006
Corpus ID: 209746167
Praise for the second edition of The Design of Sites"In my worldwide IBM marketing role, I have the benefit of working with some…
Expand
Highly Cited
2004
Highly Cited
2004
An enterprise collaborative management system - a case study of supplier relationship management
K. Choy
,
Wing Bun Lee
,
V. Lo
Journal of Enterprise Information Management
2004
Corpus ID: 206388739
In this paper, a server‐based enterprise collaborative management system using enterprise application integration technology is…
Expand
Highly Cited
2003
Highly Cited
2003
Journey to nowhere? E-mail customer service by travel agents in Singapore
Jamie Murphy
,
I. Tan
2003
Corpus ID: 154101110
Highly Cited
2003
Highly Cited
2003
Collaborative learning in mobile work
Johan Lundin
,
Maria Magnusson
Journal of Computer Assisted Learning
2003
Corpus ID: 132578
Moving towards more communication intensive organisations, where work tends to be mobile, understanding how to support learning…
Expand
Highly Cited
1997
Highly Cited
1997
Customer lifetime valuation to support marketing decision making
F. Dwyer
1997
Corpus ID: 167355767
Customer lifetime value (LTV) is an important construct in designing and budgeting for customer acquisition programs and a number…
Expand
Highly Cited
1979
Highly Cited
1979
Relational Database Systemsr
Won Kim
CSUR
1979
Corpus ID: 4397774
Over a dozen relational database systems have been implemented since E. F. Codd introduced the relational model of data in a…
Expand
By clicking accept or continuing to use the site, you agree to the terms outlined in our
Privacy Policy
(opens in a new tab)
,
Terms of Service
(opens in a new tab)
, and
Dataset License
(opens in a new tab)
ACCEPT & CONTINUE