• Publications
  • Influence
Evaluating structural equation models with unobservable variables and measurement error.
The statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined. A drawback of the commonly applied chi square test, in addit...
Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics:
TLDR
The convergence and differentiation criteria, as applied by Bagozzi, are shown not to stand up under mathematical or differentiation criteria. Expand
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
The statistical tests used in the analysis of structural equation models with unobservable variables and measurement error are examined. A drawback of the commonly applied chi square test, inExpand
Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics
Several issues relating to goodness of fit in structural equations are examined. The convergence and differentiation criteria, as applied by Bagozzi, are shown not to stand up under mathematical orExpand
A National Customer Satisfaction Barometer: The Swedish Experience:
Many individual companies and some industries monitor customer satisfaction on a continual basis, but Sweden is the first country to do so on a national level. The annual Customer Satisfaction Baro...
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
Are there economic benefits to improving customer satisfaction? Many firms that are frustrated in their efforts to improve quality and customer satisfaction are beginning to question the link betweenExpand
The American Customer Satisfaction Index: Nature, Purpose, and Findings
The American Customer Satisfaction Index (ACSI) is a new type of market-based performance measure for firms, industries, economic sectors, and national economies. The authors discuss the nature and...
Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory
In marketing applications of structural equation models with unobservable variables, researchers have relied almost exclusively on LISREL for parameter estimation. Apparently they have been littleExpand
The American Customer Satisfaction Index: Nature, Purpose, and Findings
The American Customer Satisfaction Index (ACSI) is a new type of market-based performance measure for firms, industries, economic sectors, and national economies. The authors discuss the nature andExpand
Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services
There is widespread belief that firms should pursue superiority in both customer satisfaction and productivity. However, there is reason to believe these two goals are not always compatible. If aExpand
...
1
2
3
4
5
...