Interactive voice response

Known as: Ivr, Audio response unit, Automated response unit 
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via… (More)
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Papers overview

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2013
2013
Interactive Voice Response (IVR) systems can handle up to 60% of the incoming calls in the call center. Since it promotes self… (More)
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2013
2013
In this work, we propose a 3-Dimensional information space to study the usability of different designs of Interactive Voice… (More)
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2012
2012
In developing regions like India, voice based telecommunication services are one of the most appropriate medium for information… (More)
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2010
2010
A call center is a popular term for a service operation that handles telephone calls of customers. A call center typically… (More)
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Review
2009
Review
2009
The potential for improving response rates by changing from one mode of data collection to another mode and the consequences for… (More)
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2009
2009
Existing practice of giving access to user specific services via telephone is not enough for offering reliable authentication to… (More)
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2009
2009
In this paper, we address the issue of how to design IVR interfaces for the developing world. Against the backdrop of the… (More)
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2008
2008
Accurate classification of caller interaction within Interactive Voice Response systems would assist corporations to determine… (More)
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Highly Cited
2003
Highly Cited
2003
This paper reports emotion recognition results from speech signals, with particular focus on extracting emotion features from the… (More)
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2002
2002
■ ■ Make one call to QS/1 for service and support for your pharmacy management and IVR systems QS/1®’s Interactive Voice Response… (More)
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