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Automatic call distributor

Known as: Automatic call distribution, ACD, Automatic Call Director 
In telephony, an automatic call distributor (ACD) or automated call distribution system, is a device or system that distributes incoming calls to a… 
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Related topics

Related topics

6 relations
Caller IDCentrexComparison of VoIP softwareInformation appliance

Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
2011
2011
Markov models and their use for calculations of important traffic parameters of contact center
The appropriate model and consecutive design is the basis for building of successful Contact center. Excessive complexity of… 
Highly Cited
2008
Highly Cited
2008
An analytical model for ARQ cooperative diversity in multi-hop wireless networks
This paper presents an analytical model for a general automatic repeat request (ARQ) cooperative diversity (ACD) scheme in… 
2001
2001
The Effects of Three Web-Based Delivery Models on Undergraduate College Student Achievement
2001
2001
Practical load control algorithm for multi-SCPs IN
Since the service control point (SCP) is a unique and centralized functional entity to execute a service logic program (SLP) in… 
2000
2000
Software reliability and maintenance concept used for automatic call distributor MEDIO ACD
The authors present the software reliability and maintenance concept, which is used in the software development, testing, and… 
2000
2000
Additional features and implementation of services Futuresse call distributor
(57… 
1998
1998
Performance modeling of distributed automatic call distribution systems
The number of businesses using Automatic Call Distribution (ACD) systems has grown significantly in the last five years. The… 
1997
1997
GARCH for Irregularly Spaced Data: The ACD-GARCH Model
We develop a class of ARCH models for series sampled at unequal time intervals set by trade or quote arrivals. Our approach… 
1991
1991
Performance modelling of automatic call distributors
The purpose of the research has been to formally describe a sophisticated Automatic Call Distributor (ACD) and model its… 
1990
1990
An OSI-based interoperability architecture for managing hybrid networks
The management of hybrid corporate networks comprising a wide variety of equipment and services offered by different vendors and… 
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