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Automatic call distributor

Known as: Automatic call distribution, ACD, Automatic Call Director 
In telephony, an automatic call distributor (ACD) or automated call distribution system, is a device or system that distributes incoming calls to a… 
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Papers overview

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2013
2013
We describe a resource-based architecture to quickly and easily build communicating web applications. Resources are structured… 
2012
2012
A new classification technique for the identification of bats to species from their echolocation calls is presented. Three… 
2012
2012
Real-world problems are inherently constrained optimization problems often with multiple conflicting objectives. To solve such… 
Highly Cited
2006
Highly Cited
2006
These days a massive deployment of VoIP is taking place over IP networks. VoIP deployment is a challenging task for network… 
Highly Cited
2006
2000
2000
The authors present the software reliability and maintenance concept, which is used in the software development, testing, and… 
2000
2000
This paper presents a queueing network description of a cellular mobile communications network. These cellular networks are… 
1998
1998
The number of businesses using Automatic Call Distribution (ACD) systems has grown significantly in the last five years. The… 
1991
1991
The purpose of the research has been to formally describe a sophisticated Automatic Call Distributor (ACD) and model its…