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Automatic call distributor

Known as: Automatic call distribution, ACD, Automatic Call Director 
In telephony, an automatic call distributor (ACD) or automated call distribution system, is a device or system that distributes incoming calls to a… Expand
Wikipedia

Related topics

Related topics

6 relations
Caller IDCentrexComparison of VoIP softwareInformation appliance
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Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
2013
2013
Building Communicating Web Applications Leveraging Endpoints and Cloud Resource Service
We describe a resource-based architecture to quickly and easily build communicating web applications. Resources are structured… Expand
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Highly Cited
2006
Highly Cited
2006
An OPNET-based simulation approach for deploying VoIP
These days a massive deployment of VoIP is taking place over IP networks. VoIP deployment is a challenging task for network… Expand
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Highly Cited
2006
Highly Cited
2006
On the deployment of VoIP in Ethernet networks: methodology and case study
  • K. Salah
  • Comput. Commun.
  • 2006
    • Corpus ID: 41197545
Deploying IP telephony or voice over IP (VoIP) is a major and challenging task for data network researchers and designers. This… Expand
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2000
2000
Software reliability and maintenance concept used for automatic call distributor MEDIO ACD
The authors present the software reliability and maintenance concept, which is used in the software development, testing, and… Expand
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2000
2000
On a Queueing NetWork Model for Cellular Mobile Telecommunications Networks
This paper presents a queueing network description of a cellular mobile communications network. These cellular networks are… Expand
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2000
2000
Additional features and implementation of services Futuresse call distributor
(57… Expand
1998
1998
Performance modeling of distributed automatic call distribution systems
The number of businesses using Automatic Call Distribution (ACD) systems has grown significantly in the last five years. The… Expand
Highly Cited
1998
Highly Cited
1998
Signaling for Internet telephony
Internet telephony must offer the standard telephony services. However the transition to Internet-based telephony services also… Expand
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1997
1997
GARCH for Irregularly Spaced Data: The ACD-GARCH Model
We develop a class of ARCH models for series sampled at unequal time intervals set by trade or quote arrivals. Our approach… Expand
1991
1991
Performance modelling of automatic call distributors
The purpose of the research has been to formally describe a sophisticated Automatic Call Distributor (ACD) and model its… Expand
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