FAQ

Automatic call distributor

Known as: Automatic call distribution, Automatic Call Director, Call distributor 
In telephony, an automatic call distributor (ACD) or automated call distribution system, is a device or system that distributes incoming calls to a… (More)
Wikipedia

Topic mentions per year

Topic mentions per year

1968-2017
02419682017

Related topics

Related topics

6 relations
Caller IDCentrexComparison of VoIP softwareInformation appliance
(More)

Related mentions per year

Related mentions per year

1964-2018
1960198020002020
Automatic call distributor
Interactive voice response
Information appliance
Caller ID
Centrex
Comparison of VoIP software

Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
2013
2013
Modelling of an automatic call distributor in a multi-site call centre
The Automatic Call Distributor (ACD) is responsible for routing calls to a set of call servicing points (workstations). In a… (More)
  • figure 1
  • figure 2
  • figure 3
  • figure 4
  • figure 5
Is this relevant?
2007
2007
Carrier Class High Density VoIP Media Gateway using Hardware Software Distributed Architecture
This paper presents a system on chip (SOC) based high-density carrier class Voice over Internet Protocol (VoIP) media gateway… (More)
  • figure 1
  • figure 2
  • figure 3
  • figure 4
  • figure 5
Is this relevant?
2006
2006
Zweistufige kontextsensitive Sprecherklassifikation am Beispiel von Alter und Geschlecht
This dissertation describes an approach on how to exploit the so called paralinguistic information contained in the speech for… (More)
Is this relevant?
Highly Cited
2002
Highly Cited
2002
Designing a Call Center with Impatient Customers
T he most common model to support workforce management of telephone call centers is the M/M/N/B model, in particular its special… (More)
  • figure 1
  • table 1
  • figure 2
  • table 2
  • figure 3
Is this relevant?
2001
2001
Cellular Channel Assignment: A New Localized and Distributed Strategy
As the use of mobile communications systems grows, the need arises for new and more efficient channel allocation techniques. The… (More)
Is this relevant?
1998
1998
Performance modeling of distributed automatic call distribution systems
 
Is this relevant?
1997
1997
Call routing to distributed queues: Is FIFO really better than MED?
New services providing automatic call distribution in the network have been one of the most hotly contested areas in the USA… (More)
  • table 1
  • figure 1
  • figure 2
  • figure 3
  • figure 4
Is this relevant?
1997
1997
Moving from helpless desk to help desk: practical strategies for improving customer service in a multi-function university help desk
Like many university help desks, the Information Technology Service’s (ITS) Help Desk at North Dakota State University started… (More)
Is this relevant?
1991
1991
Call center solutions
A Call Center is a business location that distributes a large volume of inbound or outbound calls to a group of agents or voice… (More)
  • figure 1
  • figure 2
  • figure 3
Is this relevant?
Review
1991
Review
1991
A scale database architecture for network services
A radical technology for databases, called the Datacycle architecture, which implements a relational model for network services… (More)
Is this relevant?