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Automatic call distributor

Known as: Automatic call distribution, ACD, Automatic Call Director 
In telephony, an automatic call distributor (ACD) or automated call distribution system, is a device or system that distributes incoming calls to a… Expand
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Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
2009
2009
Contact centers are complex call centers to handle large volume of inbound, outbound or both types of calls depending on the… Expand
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2007
2007
Developing countries like India are observing an increasing trend in the penetration of mobile phones towards the base of the… Expand
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2006
2006
These days a massive deployment of VoIP is taking place over IP networks. VoIP deployment is a challenging task for network… Expand
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2006
2006
Deploying IP telephony or voice over IP (VoIP) is a major and challenging task for data network researchers and designers. This… Expand
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2001
2001
As the use of mobile communications systems grows, the need arises for new and more efficient channel allocation techniques. The… Expand
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2000
2000
The authors present the software reliability and maintenance concept, which is used in the software development, testing, and… Expand
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2000
2000
This paper presents a queueing network description of a cellular mobile communications network. These cellular networks are… Expand
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1998
1998
The number of businesses using Automatic Call Distribution (ACD) systems has grown significantly in the last five years. The… Expand
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1994
1994
Abstract The telephony industry has introduced a new generation of multi-purpose operator positions, that with their associated… Expand
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