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Automatic call distributor

Known as: Automatic call distribution, ACD, Automatic Call Director 
In telephony, an automatic call distributor (ACD) or automated call distribution system, is a device or system that distributes incoming calls to a… 
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Related topics

Related topics

6 relations
Caller IDCentrexComparison of VoIP softwareInformation appliance

Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
2011
2011
Markov models and their use for calculations of important traffic parameters of contact center
The appropriate model and consecutive design is the basis for building of successful Contact center. Excessive complexity of… 
2001
2001
The Effects of Three Web-Based Delivery Models on Undergraduate College Student Achievement
2000
2000
Software reliability and maintenance concept used for automatic call distributor MEDIO ACD
The authors present the software reliability and maintenance concept, which is used in the software development, testing, and… 
2000
2000
Additional features and implementation of services Futuresse call distributor
(57… 
1997
1997
GARCH for Irregularly Spaced Data: The ACD-GARCH Model
We develop a class of ARCH models for series sampled at unequal time intervals set by trade or quote arrivals. Our approach… 
1994
1994
Revertive calling automatic call distributor
Access network to the call entering the telemarketing complex, the caller automatic number identification and the connection… 
1991
1991
Performance modelling of automatic call distributors
The purpose of the research has been to formally describe a sophisticated Automatic Call Distributor (ACD) and model its… 
1990
1990
The accuracy of optimal multidimensional radio-electronic tracking systems
1988
1988
Traffic analysis for token ring systems with limited service
The token ring system is one of the typical LAN systems. In LAN, several kinds of traffic with different properties occur in… 
1968
1968
Behandlung der Hämophilie B mit PPSB
Zusammenfassung1.Der Gerinnungsdefekt der Hämophilie B kann heute derart korrigiert werden, daß auch nach großen operativen… 
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