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Automatic call distributor

Known as: Automatic call distribution, ACD, Automatic Call Director 
In telephony, an automatic call distributor (ACD) or automated call distribution system, is a device or system that distributes incoming calls to a… Expand
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Related topics

Related topics

6 relations
Caller IDCentrexComparison of VoIP softwareInformation appliance
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Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
2009
2009
A framework for balanced service and cross-selling by using queuing science
Contact centers are complex call centers to handle large volume of inbound, outbound or both types of calls depending on the… Expand
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2007
2007
SymAB : Symbol-Based Address Book for the Semi-literate Mobile User
Developing countries like India are observing an increasing trend in the penetration of mobile phones towards the base of the… Expand
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2006
2006
An OPNET-based simulation approach for deploying VoIP
These days a massive deployment of VoIP is taking place over IP networks. VoIP deployment is a challenging task for network… Expand
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2006
2006
On the deployment of VoIP in Ethernet networks: methodology and case study
Deploying IP telephony or voice over IP (VoIP) is a major and challenging task for data network researchers and designers. This… Expand
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2001
2001
Cellular Channel Assignment: A New Localized and Distributed Strategy
As the use of mobile communications systems grows, the need arises for new and more efficient channel allocation techniques. The… Expand
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2000
2000
Software reliability and maintenance concept used for automatic call distributor MEDIO ACD
The authors present the software reliability and maintenance concept, which is used in the software development, testing, and… Expand
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2000
2000
On a Queueing NetWork Model for Cellular Mobile Telecommunications Networks
This paper presents a queueing network description of a cellular mobile communications network. These cellular networks are… Expand
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2000
2000
Additional features and implementation of services Futuresse call distributor
(57… Expand
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1998
1998
Performance modeling of distributed automatic call distribution systems
The number of businesses using Automatic Call Distribution (ACD) systems has grown significantly in the last five years. The… Expand
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1994
1994
Performance Modeling of Automatic Call Distributors: Operator Services Staffing with Heterogeneous Positions
Abstract The telephony industry has introduced a new generation of multi-purpose operator positions, that with their associated… Expand
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