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Automatic call distributor

Known as: Automatic call distribution, ACD, Automatic Call Director 
In telephony, an automatic call distributor (ACD) or automated call distribution system, is a device or system that distributes incoming calls to a… Expand
Wikipedia

Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
2013
2013
We describe a resource-based architecture to quickly and easily build communicating web applications. Resources are structured… Expand
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Highly Cited
2006
Highly Cited
2006
These days a massive deployment of VoIP is taking place over IP networks. VoIP deployment is a challenging task for network… Expand
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Highly Cited
2006
Highly Cited
2006
  • K. Salah
  • Comput. Commun.
  • 2006
  • Corpus ID: 41197545
Deploying IP telephony or voice over IP (VoIP) is a major and challenging task for data network researchers and designers. This… Expand
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2000
2000
The authors present the software reliability and maintenance concept, which is used in the software development, testing, and… Expand
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2000
2000
This paper presents a queueing network description of a cellular mobile communications network. These cellular networks are… Expand
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1998
1998
The number of businesses using Automatic Call Distribution (ACD) systems has grown significantly in the last five years. The… Expand
Highly Cited
1998
Highly Cited
1998
Internet telephony must offer the standard telephony services. However the transition to Internet-based telephony services also… Expand
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1997
1997
We develop a class of ARCH models for series sampled at unequal time intervals set by trade or quote arrivals. Our approach… Expand
1991
1991
The purpose of the research has been to formally describe a sophisticated Automatic Call Distributor (ACD) and model its… Expand