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Automatic call distributor

Known as: Automatic call distribution, ACD, Automatic Call Director 
In telephony, an automatic call distributor (ACD) or automated call distribution system, is a device or system that distributes incoming calls to a… 
Wikipedia

Related topics

Related topics

6 relations
Caller IDCentrexComparison of VoIP softwareInformation appliance

Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
2013
2013
Building Communicating Web Applications Leveraging Endpoints and Cloud Resource Service
We describe a resource-based architecture to quickly and easily build communicating web applications. Resources are structured… 
2012
2012
Bat Species Identification from Zero Crossing and Full Spectrum Echolocation Calls using HMMs , Fisher Scores , Unsupervised Clustering and Balanced Winnow Pairwise Classifiers
A new classification technique for the identification of bats to species from their echolocation calls is presented. Three… 
2012
2012
Self-adaptive differential evolution algorithm with α-constrained-domination principle for constrained multi-objective optimization
Real-world problems are inherently constrained optimization problems often with multiple conflicting objectives. To solve such… 
Highly Cited
2006
Highly Cited
2006
An OPNET‐based simulation approach for deploying VoIP
These days a massive deployment of VoIP is taking place over IP networks. VoIP deployment is a challenging task for network… 
Highly Cited
2006
Highly Cited
2006
On the deployment of VoIP in Ethernet networks: methodology and case study
  • K. Salah
  • Comput. Commun.
  • 2006
  • Corpus ID: 41197545
2000
2000
Software reliability and maintenance concept used for automatic call distributor MEDIO ACD
The authors present the software reliability and maintenance concept, which is used in the software development, testing, and… 
2000
2000
On a Queueing NetWork Model for Cellular Mobile Telecommunications Networks
This paper presents a queueing network description of a cellular mobile communications network. These cellular networks are… 
2000
2000
Additional features and implementation of services Futuresse call distributor
(57… 
1998
1998
Performance modeling of distributed automatic call distribution systems
The number of businesses using Automatic Call Distribution (ACD) systems has grown significantly in the last five years. The… 
1991
1991
Performance modelling of automatic call distributors
The purpose of the research has been to formally describe a sophisticated Automatic Call Distributor (ACD) and model its… 
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