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Automatic call distributor
Known as:
Automatic call distribution
, ACD
, Automatic Call Director
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In telephony, an automatic call distributor (ACD) or automated call distribution system, is a device or system that distributes incoming calls to a…
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Related topics
Related topics
6 relations
Caller ID
Centrex
Comparison of VoIP software
Information appliance
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Papers overview
Semantic Scholar uses AI to extract papers important to this topic.
2013
2013
Building Communicating Web Applications Leveraging Endpoints and Cloud Resource Service
Kundan Singh
,
V. Krishnaswamy
IEEE Sixth International Conference on Cloud…
2013
Corpus ID: 8554800
We describe a resource-based architecture to quickly and easily build communicating web applications. Resources are structured…
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2012
2012
Bat Species Identification from Zero Crossing and Full Spectrum Echolocation Calls using HMMs , Fisher Scores , Unsupervised Clustering and Balanced Winnow Pairwise Classifiers
I. Agranat
2012
Corpus ID: 7124315
A new classification technique for the identification of bats to species from their echolocation calls is presented. Three…
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2012
2012
Self-adaptive differential evolution algorithm with α-constrained-domination principle for constrained multi-objective optimization
F. Qian
,
Bin Xu
,
Rongbin Qi
,
H. Tianfield
Soft Comput.
2012
Corpus ID: 6888025
Real-world problems are inherently constrained optimization problems often with multiple conflicting objectives. To solve such…
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Highly Cited
2006
Highly Cited
2006
An OPNET‐based simulation approach for deploying VoIP
K. Salah
,
A. Alkhoraidly
Int. J. Netw. Manag.
2006
Corpus ID: 14819816
These days a massive deployment of VoIP is taking place over IP networks. VoIP deployment is a challenging task for network…
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Highly Cited
2006
Highly Cited
2006
On the deployment of VoIP in Ethernet networks: methodology and case study
K. Salah
Comput. Commun.
2006
Corpus ID: 41197545
2000
2000
Software reliability and maintenance concept used for automatic call distributor MEDIO ACD
M. Popovic
,
V. Kovacevic
,
M. Skrbic
Proceedings 11th International Symposium on…
2000
Corpus ID: 43007905
The authors present the software reliability and maintenance concept, which is used in the software development, testing, and…
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2000
2000
On a Queueing NetWork Model for Cellular Mobile Telecommunications Networks
R. Boucherie
,
N. Dijk
Oper. Res.
2000
Corpus ID: 27403687
This paper presents a queueing network description of a cellular mobile communications network. These cellular networks are…
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2000
2000
Additional features and implementation of services Futuresse call distributor
グレヴィング トーマス
,
バウメルト ノルベルト
,
エアフルト フランク
,
ランターマン ユルゲン
,
ズプリー ライナー
2000
Corpus ID: 169844772
(57…
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1998
1998
Performance modeling of distributed automatic call distribution systems
M. J. Fischer
,
D. Garbin
,
A. Gharakhanian
Telecommun. Syst.
1998
Corpus ID: 666902
The number of businesses using Automatic Call Distribution (ACD) systems has grown significantly in the last five years. The…
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1991
1991
Performance modelling of automatic call distributors
M. Perry
1991
Corpus ID: 63544636
The purpose of the research has been to formally describe a sophisticated Automatic Call Distributor (ACD) and model its…
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