Automatic call distributor

Known as: Automatic call distribution, Automatic Call Director, Call distributor 
In telephony, an automatic call distributor (ACD) or automated call distribution system, is a device or system that distributes incoming calls to a… (More)
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Topic mentions per year

Topic mentions per year

1968-2017
02419682017

Papers overview

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2013
2013
The Automatic Call Distributor (ACD) is responsible for routing calls to a set of call servicing points (workstations). In a… (More)
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2007
2007
This paper presents a system on chip (SOC) based high-density carrier class Voice over Internet Protocol (VoIP) media gateway… (More)
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2006
2006
This dissertation describes an approach on how to exploit the so called paralinguistic information contained in the speech for… (More)
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Highly Cited
2002
Highly Cited
2002
T he most common model to support workforce management of telephone call centers is the M/M/N/B model, in particular its special… (More)
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2001
2001
As the use of mobile communications systems grows, the need arises for new and more efficient channel allocation techniques. The… (More)
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1997
1997
New services providing automatic call distribution in the network have been one of the most hotly contested areas in the USA… (More)
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1997
1997
Like many university help desks, the Information Technology Service’s (ITS) Help Desk at North Dakota State University started… (More)
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1991
1991
A Call Center is a business location that distributes a large volume of inbound or outbound calls to a group of agents or voice… (More)
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Review
1991
Review
1991
A radical technology for databases, called the Datacycle architecture, which implements a relational model for network services… (More)
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