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Customer knowledge
Customer Knowledge (CK): The dynamic combination of experience, value and insight information which is needed, created and absorbed during the…
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Wikipedia
Topic mentions per year
Topic mentions per year
1999-2016
0
2
4
6
1999
2016
Related topics
Related topics
8 relations
Customer intelligence
Customer relationship management
E-services
Knowledge engineering
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Broader (3)
Hypertext
Knowledge management
Management science
Related mentions per year
Related mentions per year
1958-2018
1960
1980
2000
2020
Customer knowledge
Knowledge management
Hypertext
Knowledge engineering
Customer relationship management
E-services
Papers overview
Semantic Scholar uses AI to extract papers important to this topic.
2014
2014
Exploring the role of customer relationship management (CRM) systems in customer knowledge creation
Farnoosh Khodakarami
,
Yolande E. Chan
Information & Management
2014
This study explores how customer relationship management (CRM) systems support customer knowledge creation processes [48…
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2013
2013
Customer knowledge management via social media: the case of Starbucks
Alton Yeow-Kuan Chua
,
Snehasish Banerjee
J. Knowledge Management
2013
The purpose of this paper is to analyze the extent to which the use of social media can support customer knowledge management…
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2011
2011
Customer Knowledge Management
Scott Paquette
Encyclopedia of Knowledge Management
2011
INtrODUctION As companies begin to develop competence in managing internal knowledge and applying it towards achieving…
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2011
2011
Customer knowledge management and the strategies of social software
Zuopeng Zhang
Business Proc. Manag. Journal
2011
Purpose – Social software emerges as an important and effective tool for customer knowledge management (CKM). However, the…
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2009
2009
Customer knowledge management in the natural cosmetics industry
Vesselina Dimitrova
,
Mariana Kaneva
,
Teodoro Gallucci
Industrial Management and Data Systems
2009
Purpose – This paper aims to examine the level of customer knowledge (CK) for natural cosmetic products, namely Bulgarian rose…
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2008
2008
Customer Knowledge Management
Jennifer E. Rowley
2008
Customer knowledge is one of the most important knowledge bases for an organisation. Organisations need a simple framework for…
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2006
2006
Discussion on customer knowledge management of modern manufacturing enterprises
Ying Gao
,
Lihua Li
2006 7th International Conference on Computer…
2006
Customer knowledge management is the new phase of customer relationship management. By analyzing the customer knowledge, the…
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2005
2005
Customer Knowledge Management Competence: Towards a Theoretical Framework
Minna Rollins
,
Aino Halinen
Proceedings of the 38th Annual Hawaii…
2005
Customer knowledge has been increasingly recognized as a key strategic resource in any company's success. Recent studies…
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2005
2005
Customer knowledge management and condition analysis of successful CKM implementation
Tian-Xue Feng
,
Jin-xin Tian
2005 International Conference on Machine Learning…
2005
This paper analyzes the inherent relationship between customer knowledge management (CKM) and customer relationship management…
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Highly Cited
2002
Highly Cited
2002
Five styles of Customer Knowledge Management, And how smart companies put them into action
Michael Gibbert
,
Marius Leibold
,
Gilbert Probst
2002
In the aftermath of the knowledge economy, smart corporations begin to realize that the proverbial ‘if we only knew what we know…
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