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Customer knowledge

Customer Knowledge (CK): The dynamic combination of experience, value and insight information which is needed, created and absorbed during the… Expand
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Related topics

Related topics

8 relations
Customer intelligenceCustomer relationship managementE-servicesKnowledge engineering
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Broader (2)

HypertextManagement science

Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
Highly Cited
2015
Highly Cited
2015
Collaborating to innovate: Effects on customer knowledge management and performance☆
Scholars regard customer knowledge management (CKM) as a strategic resource for businesses to improve innovation, facilitate the… Expand
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Highly Cited
2014
Highly Cited
2014
Exploring the role of customer relationship management (CRM) systems in customer knowledge creation
This study explores how customer relationship management (CRM) systems support customer knowledge creation processes [48… Expand
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Highly Cited
2013
Highly Cited
2013
Customer knowledge management via social media: the case of Starbucks
Purpose – The purpose of this paper is to analyze the extent to which the use of social media can support customer knowledge… Expand
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Highly Cited
2013
Highly Cited
2013
Customer knowledge management and IT-enabled business model innovation: A conceptual framework and a case study from China
This paper provides a conceptual framework to explore the linking mechanisms between customer knowledge management and IT-based… Expand
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Highly Cited
2010
Highly Cited
2010
Undervalued or Overvalued Customers: Capturing Total Customer Engagement Value
Customers can interact with and create value for firms in a variety of ways. This article proposes that assessing the value of… Expand
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Highly Cited
2010
Highly Cited
2010
MEASURING CUSTOMER SATISFACTION: MUST OR NOT?
Customer satisfaction and measurement issues have vital roles for businesses in providing and maintaining a competitive advantage… Expand
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Highly Cited
2010
Highly Cited
2010
Organizational factors enhancing customer knowledge utilization in the management of key account relationships
Abstract Customer knowledge has become an important topic for both academicians and practitioners in recent years. However, there… Expand
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Highly Cited
2006
Highly Cited
2006
Understanding customer knowledge sharing in web-based discussion boards: An exploratory study
Purpose – The proliferation and advance of web‐based technologies create expanded opportunities for retailers to gain a better… Expand
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Highly Cited
2002
Highly Cited
2002
Five styles of Customer Knowledge Management, and how smart companies use them to create value
Corporations are beginning to realize that the proverbial 'if we only knew what we know' also includes 'if we only knew what our… Expand
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Highly Cited
2002
Highly Cited
2002
Customer knowledge management
Customer knowledge has received little attention in the knowledge management literature. The authors of this exploratory study… Expand
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