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Customer knowledge
Customer Knowledge (CK): The dynamic combination of experience, value and insight information which is needed, created and absorbed during the…
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Related topics
Related topics
8 relations
Customer intelligence
Customer relationship management
E-services
Knowledge engineering
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Broader (2)
Hypertext
Management science
Papers overview
Semantic Scholar uses AI to extract papers important to this topic.
Review
2016
Review
2016
Investigating the relationship between customer knowledge management and customer loyalty: mediating role of customer value (Case study: Saderat Bank of Khozestan)
A. Karimi
,
S. Allameh
New Trends and Issues Proceedings on Humanities…
2016
Corpus ID: 167438201
Customer orientation has attracted increasing importance and considered as the main competitive advantage of organizations in the…
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2016
2016
Towards an Architecture for Big Data-Driven Knowledge Management Systems
Thang Le Dinh
,
Thuong-Cang Phan
,
Trung Bui
Americas Conference on Information Systems
2016
Corpus ID: 44790922
Nowadays, knowledge management systems are confronted with a variety and unprecedented amount of data, resulting from big data…
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2015
2015
TERTIARY ECONOMIC ACTIVITIES UNDER THE IMPACT OF SCIENTIFIC AND TECHNICAL PROGRESS IN ROMANIA
Paul-Bogdan Zamfir
,
C. Răbonţu
2015
Corpus ID: 54063739
The scientific and technical progress put its mark in a different manner on all activities that occur within contemporary economy…
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Review
2011
Review
2011
Survey of Customer Knowledge Management Impact on Customer Relationship Management: (Iranian study)
M. Madhoushi
,
F. Saghari
,
Zohre Madhoushi
2011
Corpus ID: 45379483
In this research, the effect of customer knowledge management on customer relationship management was investigated. Determining…
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2010
2010
Extending Customer Knowledge: The Value of Customer Value-Based Approach
Martti Lindman
2010
Corpus ID: 151177509
ABSTRACT As value creation for customers has become an important element in contemporary business management, knowledge of the…
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Review
2008
Review
2008
The Impact of Knowledge Process about Customer on the Success of Customer Knowledge Acquisition
S. Alhawari
,
A. Talet
,
Haroun Alryala
,
W. Hadi
2008
Corpus ID: 18696385
The fast growing demands of customers that face organizations are concerned with the acquisition of new customers. In this…
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2007
2007
Optimising Customer Satisfaction By Integrating the Customer’S Voice Into Product Development
A. Michael
,
Schulte-Merker Stefan
2007
Corpus ID: 55803953
A new solution approach for integrating customer feedback into product development was developed at the Department of IT in…
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2003
2003
Provision of customer knowledge to supply chains
Roland Holten
,
A. Dreiling
European Conference on Information Systems
2003
Corpus ID: 33256285
Knowledge about customers is vital for supply chains in order to ensure customer satisfaction. In an ideal supply chain…
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2002
2002
Towards an e-commerce business strategy
R. Hackney
,
G. Griffiths
,
A. Ranchhod
International Journal of Services Technology and…
2002
Corpus ID: 36569126
There is a pervasive and continued interest in the fundamentals of formulating an organisational strategy through the…
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Review
2002
Review
2002
The development of a relationship marketing framework that captures the delivery of value in entrepreneurial SMEs
Aftab Dean
2002
Corpus ID: 166248566
There are a number of environmental pressures facing SMEs and the high failure rates amongst young SMEs highlights the need for…
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