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Customer knowledge

Customer Knowledge (CK): The dynamic combination of experience, value and insight information which is needed, created and absorbed during the… Expand
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Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
Highly Cited
2015
Highly Cited
2015
Scholars regard customer knowledge management (CKM) as a strategic resource for businesses to improve innovation, facilitate the… Expand
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Highly Cited
2014
Highly Cited
2014
This study explores how customer relationship management (CRM) systems support customer knowledge creation processes [48… Expand
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Highly Cited
2013
Highly Cited
2013
Purpose – The purpose of this paper is to analyze the extent to which the use of social media can support customer knowledge… Expand
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Highly Cited
2013
Highly Cited
2013
This paper provides a conceptual framework to explore the linking mechanisms between customer knowledge management and IT-based… Expand
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Highly Cited
2010
Highly Cited
2010
Customers can interact with and create value for firms in a variety of ways. This article proposes that assessing the value of… Expand
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Highly Cited
2010
Highly Cited
2010
Customer satisfaction and measurement issues have vital roles for businesses in providing and maintaining a competitive advantage… Expand
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Highly Cited
2010
Highly Cited
2010
Abstract Customer knowledge has become an important topic for both academicians and practitioners in recent years. However, there… Expand
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Highly Cited
2006
Highly Cited
2006
Purpose – The proliferation and advance of web‐based technologies create expanded opportunities for retailers to gain a better… Expand
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Highly Cited
2002
Highly Cited
2002
Corporations are beginning to realize that the proverbial 'if we only knew what we know' also includes 'if we only knew what our… Expand
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Highly Cited
2002
Highly Cited
2002
Customer knowledge has received little attention in the knowledge management literature. The authors of this exploratory study… Expand
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