FAQ

Customer knowledge

Customer Knowledge (CK): The dynamic combination of experience, value and insight information which is needed, created and absorbed during the… (More)
Wikipedia

Topic mentions per year

Topic mentions per year

1999-2016
024619992016

Related topics

Related topics

8 relations
Customer intelligenceCustomer relationship managementE-servicesKnowledge engineering
(More)

Broader (3)

HypertextKnowledge managementManagement science

Related mentions per year

Related mentions per year

1958-2018
1960198020002020
Customer knowledge
Knowledge management
Hypertext
Knowledge engineering
Customer relationship management
E-services

Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
2014
2014
Exploring the role of customer relationship management (CRM) systems in customer knowledge creation
This study explores how customer relationship management (CRM) systems support customer knowledge creation processes [48… (More)
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2013
2013
Customer knowledge management via social media: the case of Starbucks
The purpose of this paper is to analyze the extent to which the use of social media can support customer knowledge management… (More)
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2011
2011
Customer Knowledge Management
INtrODUctION As companies begin to develop competence in managing internal knowledge and applying it towards achieving… (More)
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2011
2011
Customer knowledge management and the strategies of social software
Purpose – Social software emerges as an important and effective tool for customer knowledge management (CKM). However, the… (More)
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2009
2009
Customer knowledge management in the natural cosmetics industry
Purpose – This paper aims to examine the level of customer knowledge (CK) for natural cosmetic products, namely Bulgarian rose… (More)
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2008
2008
Customer Knowledge Management
Customer knowledge is one of the most important knowledge bases for an organisation. Organisations need a simple framework for… (More)
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2006
2006
Discussion on customer knowledge management of modern manufacturing enterprises
Customer knowledge management is the new phase of customer relationship management. By analyzing the customer knowledge, the… (More)
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2005
2005
Customer Knowledge Management Competence: Towards a Theoretical Framework
Customer knowledge has been increasingly recognized as a key strategic resource in any company's success. Recent studies… (More)
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2005
2005
Customer knowledge management and condition analysis of successful CKM implementation
This paper analyzes the inherent relationship between customer knowledge management (CKM) and customer relationship management… (More)
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Highly Cited
2002
Highly Cited
2002
Five styles of Customer Knowledge Management, And how smart companies put them into action
In the aftermath of the knowledge economy, smart corporations begin to realize that the proverbial ‘if we only knew what we know… (More)
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