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Customer knowledge

Customer Knowledge (CK): The dynamic combination of experience, value and insight information which is needed, created and absorbed during the… 
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Related topics

Related topics

8 relations
Customer intelligenceCustomer relationship managementE-servicesKnowledge engineering

Broader (2)

HypertextManagement science

Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
Review
2016
Review
2016
Identifying the effective factors on customer knowledge management development: Evidence from customs industry
Article history: Received August 28, 2015 Received in revised format November 28, 2015 Accepted December 1, 2015 Available online… 
2013
2013
Technology Enabled Customer Relationship Management in Supermarket Industry in Nigeria
Customer Relationship Management (CRM) is an enterprise-wide business strategy directed at attracting, retaining and effectively… 
2012
2012
Mining shopping behavior in the Taiwan luxury products market
Review
2011
Review
2011
Survey of Customer Knowledge Management Impact on Customer Relationship Management: (Iranian study)
In this research, the effect of customer knowledge management on customer relationship management was investigated. Determining… 
2010
2010
Increasing innovation in home energy efficiency: Monte Carlo simulation of potential improvements
2010
2010
Organizing Customer Knowledge in Academic Libraries
Availability of sophisticated ICT infrastructure combined with emerging business processes such as various service orientation… 
Review
2008
Review
2008
The Impact of Knowledge Process about Customer on the Success of Customer Knowledge Acquisition
The fast growing demands of customers that face organizations are concerned with the acquisition of new customers. In this… 
2007
2007
Optimising Customer Satisfaction By Integrating the Customer’S Voice Into Product Development
A new solution approach for integrating customer feedback into product development was developed at the Department of IT in… 
2005
2005
Marketing on Internet Communications Security for Online Bank Transactions
Everyday more companies extend the use of Internet apart from informational uses. The progression to more sophisticated Internet… 
2002
2002
Towards an e-commerce business strategy
There is a pervasive and continued interest in the fundamentals of formulating an organisational strategy through the… 
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