Customer knowledge

Customer Knowledge (CK): The dynamic combination of experience, value and insight information which is needed, created and absorbed during the… (More)
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Topic mentions per year

Topic mentions per year

1999-2016
024619992016

Papers overview

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2014
2014
This study explores how customer relationship management (CRM) systems support customer knowledge creation processes [48… (More)
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2013
2013
The purpose of this paper is to analyze the extent to which the use of social media can support customer knowledge management… (More)
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2011
2011
INtrODUctION As companies begin to develop competence in managing internal knowledge and applying it towards achieving… (More)
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2011
2011
Purpose – Social software emerges as an important and effective tool for customer knowledge management (CKM). However, the… (More)
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2009
2009
Purpose – This paper aims to examine the level of customer knowledge (CK) for natural cosmetic products, namely Bulgarian rose… (More)
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2008
2008
Customer knowledge is one of the most important knowledge bases for an organisation. Organisations need a simple framework for… (More)
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2006
2006
Customer knowledge management is the new phase of customer relationship management. By analyzing the customer knowledge, the… (More)
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2005
2005
Customer knowledge has been increasingly recognized as a key strategic resource in any company's success. Recent studies… (More)
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2005
2005
This paper analyzes the inherent relationship between customer knowledge management (CKM) and customer relationship management… (More)
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Highly Cited
2002
Highly Cited
2002
In the aftermath of the knowledge economy, smart corporations begin to realize that the proverbial ‘if we only knew what we know… (More)
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