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Customer intelligence
Known as:
CI
Customer intelligence (CI) is the process of gathering and analyzing information regarding customers; their details and their activities, in order to…
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Related topics
Related topics
9 relations
Customer knowledge
Customer relationship management
Digital strategy
Event-driven SOA
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Broader (1)
E-commerce
Papers overview
Semantic Scholar uses AI to extract papers important to this topic.
2020
2020
Data mining of customer choice behavior in internet of things within relationship network
Yuwei Yan
,
Chuanchao Huang
,
Qian Wang
,
B. Hu
International Journal of Information Management
2020
Corpus ID: 117391902
Review
2018
Review
2018
The Role of Marketing Capabilities as a Resource-Based View on Organizational Performance
S. Afriyie
,
Jianguo Du
,
K. Appiah
2018
Corpus ID: 58897324
This study seeks to review existing literature on the significance of Marketing Capabilities as Resource Based View and its…
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Highly Cited
2017
Highly Cited
2017
Big Data, the Internet of Things, and the Revised Knowledge Pyramid
M. Jennex
DATB
2017
Corpus ID: 28633224
The knowledge pyramid has been used for several years to illustrate the hierarchical relationships between data, information…
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Review
2011
Review
2011
eCRM 2.0 applications and trends: The use and perceptions of Greek tourism firms of social networks and intelligence
M. Sigala
Computers in Human Behavior
2011
Corpus ID: 19773696
Review
2011
Review
2011
LCI: a social channel analysis platform for live customer intelligence
M. Castellanos
,
U. Dayal
,
+5 authors
Mark Schreiman
ACM SIGMOD Conference
2011
Corpus ID: 15375062
The rise of Web 2.0 with its increasingly popular social sites like Twitter, Facebook, blogs and review sites has motivated…
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Review
2010
Review
2010
Investigating relationships between organisational commitment, employee empowerment, customer intelligence and Customer Relationship Performance among small service firms
Nichaya Suntornpithug
,
Gokhan M. Karaatli
,
Joseph N. Khamalah
International Journal of Services Technology and…
2010
Corpus ID: 41361699
This article investigates the role of organisational commitment, employee empowerment and customer intelligence on Customer…
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2008
2008
Employing SAS ® Text Miner Methodology to Become a Customer Genius in Customer Churn Prediction and Complaint E-mail Management.
Kristof Coussement
2008
Corpus ID: 1395813
Nowadays due to ever increasing internet penetration rate, people are sending more and more emails to companies as a substitute…
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2006
2006
Customer Intelligence: Marktforschung und Kundenanalyse als Informationsgrundlagen im CRM
F. Wimmer
,
J. Göb
2006
Corpus ID: 61194875
Erfolgreiches CRM ist ohne Informationen und ohne die Unterstutzung durch integrierte Informationssysteme undenkbar (Alt et al…
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Highly Cited
2005
Highly Cited
2005
Toward a Unified View of Customer Relationship Management
Joseph Chan
2005
Corpus ID: 18142409
Competitions in the new economy have caused major changes in business strategies from internal product focus to value creation…
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Review
1998
Review
1998
Mathematics Assessment Practices in Colorado Classrooms: Implications about Variations in Capacity and Students' Opportunities To Learn.
Ravay Snow-Renner
1998
Corpus ID: 56294762
To measure the extent of student opportunities to learn relative to educational reform goals, the Colorado Educational Policy…
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