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Customer intelligence
Known as:
CI
Customer intelligence (CI) is the process of gathering and analyzing information regarding customers; their details and their activities, in order to…
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Related topics
Related topics
9 relations
Customer knowledge
Customer relationship management
Digital strategy
Event-driven SOA
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Broader (1)
E-commerce
Papers overview
Semantic Scholar uses AI to extract papers important to this topic.
2017
2017
Bidding Strategy on Demand Side Using Eligibility Traces Algorithm
Seyed Mohammad Ali Naseri Gavareshk
,
S. H. Darban
,
Amin Noori
,
Mahdi Besharatifar
2017
Corpus ID: 57323642
Restructuring in the power industry is followed by splitting different parts and creating a competition between purchasing and…
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2016
2016
Big Data: A Stimulus in Business Analytics
Amit Garg
,
Mamta C. Padole
2016
Corpus ID: 168172783
Harvesting data and investing in analytics have almost become a norm of the organization. Successful organizations are achieving…
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2016
2016
Customer Intelligence Analytics on Social Networks
Brano Markic
,
Sanja Bijakšić
,
Arnela Bevanda
2016
Corpus ID: 56029923
Discovering needs, habits and consumer behavior is the primary task of marketing analytics. It is necessary to integrate…
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2013
2013
Be Customer Wise or Otherwise: Combining data mining and interactive visual analytics to analyse large and complex customer resource management (CRM) data
T. Kam
,
Misra Aditya Hridaya
,
J. Yao
2013
Corpus ID: 16053002
In this competitive world, there are more companies, such as our project sponsor, a global logistics company, are exploring the…
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Review
2010
Review
2010
Creating a customer influence factor to decrease the impact of churn and to enhance the bundle diffusion in telecommunications based on social network analysis
Carlos André
,
Reis Pinheiro
,
M. Helfert
2010
Corpus ID: 9518103
Telecommunications’ industry evolves into a high competitive market which demands companies to put in place an effective customer…
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2008
2008
E-CRM IN THE TOURISM SECTOR
Lidija Pulevska Ivanovska
2008
Corpus ID: 54759186
E-tourism offers the potential to make information and booking facilities available to large numbers of consumers at relatively…
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2008
2008
Employing SAS ® Text Miner Methodology to Become a Customer Genius in Customer Churn Prediction and Complaint E-mail Management.
Kristof Coussement
2008
Corpus ID: 1395813
Nowadays due to ever increasing internet penetration rate, people are sending more and more emails to companies as a substitute…
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2006
2006
Customer Intelligence: Marktforschung und Kundenanalyse als Informationsgrundlagen im CRM
F. Wimmer
,
J. Göb
2006
Corpus ID: 61194875
Erfolgreiches CRM ist ohne Informationen und ohne die Unterstutzung durch integrierte Informationssysteme undenkbar (Alt et al…
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2006
2006
A Customer Retention System Based on the Customer Intelligence for A Telecom Company
Tongyu Li
,
Peng Lu
,
Zhi-ying He
,
Qiang Wang
Joint Conference on Information Sciences
2006
Corpus ID: 46584265
Global competition is fierce. Especially, it is in the telecom market. It is a more and more difficult task for retaining…
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2002
2002
Customer Intelligence,the Core of CRM
Yang Jing-yue
2002
Corpus ID: 167291746
The paper gives out a CRM frame centred around customer intelligence.The frame takes the decision support tool provided by…
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