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Computer user satisfaction

Known as: Satisfaction 
Computer user satisfaction (and closely related concepts such as System Satisfaction, User Satisfaction, Computer System Satisfaction, End User… Expand
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Papers overview

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Highly Cited
2009
Highly Cited
2009
New information and communication technologies (ICT) offer the government new possibilities for providing citizens and businesses… Expand
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Highly Cited
2007
Highly Cited
2007
Personalized services are increasingly popular in the Internet world. This study identifies theories related to the use of… Expand
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Highly Cited
2003
Highly Cited
2003
Abstract The notion of ‘user satisfaction’ plays a prominent role in HCI, yet it remains evasive. This exploratory study reports… Expand
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Highly Cited
2000
Highly Cited
2000
The level of end-user satisfaction with information technology (IT) has widely been accepted as an indicator of IT success. The… Expand
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Highly Cited
1996
Highly Cited
1996
Abstract This paper attempts to test the hypothesis that utility depends on income relative to a ‘comparison’ or reference level… Expand
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Highly Cited
1995
Highly Cited
1995
This article describes recent research in subjective usability measurement at IBM, focused on evaluating the psychometric… Expand
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Highly Cited
1994
Highly Cited
1994
User participation has been widely touted by the MIS community as a means to improve user satisfaction with systems development… Expand
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Highly Cited
1994
Highly Cited
1994
User satisfaction (US) is often used as a surrogate measure of information system effectiveness. If an effective system is… Expand
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Highly Cited
1988
Highly Cited
1988
This study examines the psychometric properties ofthe short form measure of user information satisfaction(UIS) proposed by Ives… Expand
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Highly Cited
1983
Highly Cited
1983
This paper reports on a technique for measuring and analyzing computer user satisfaction. Starting with the literature and using… Expand
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