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Service-level agreement

Known as: Web Service Level Agreement, Service-level agreements, Service level agreements 
A service-level agreement (SLA) is defined as an official commitment that prevails between a service provider and the customer. Particular aspects of… 
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Papers overview

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Highly Cited
2016
Highly Cited
2016
Editor des Journals " Transactions on Pattern Languages of Programming (TPLoP) " im Springer-Verlag, und Associate Editor-in… 
Highly Cited
2014
Highly Cited
2014
In cloud computing model, virtualized resources is provided to customers as a service over the Internet with reasonable price… 
2012
2012
This paper presents a Markovian analytical model to estimate service response time for elastic cloud applications. Given the… 
2010
2010
IT-based Service Markets require an enabling infrastructure to support Service Value Chains and service choreographies resulting… 
Highly Cited
2008
Highly Cited
2008
Abstract Questions: 1. How many traits associated with persistence and regeneration are necessary to predict the response of… 
2006
2006
Service level agreement management in the telecommunications domain consists of a set of mechanisms for establishing… 
Review
2002
Review
2002
The aim of the paper is to introduce and present the main drivers and basic concepts for SLA management. We discuss the business… 
2000
2000
The differentiated services (DS) architecture provides a framework for the scalable provisioning of multiple service levels in… 
Highly Cited
1999
Highly Cited
1999
We present an approach to managing and pricing service level agreements (SLA) for differentiated services that uses a simple…