Service-level agreement

Known as: Service-level agreements, Service level agreements, Web service level agreement 
A service-level agreement (SLA) is defined as an official commitment that prevails between a service provider and the customer. Particular aspects of… (More)
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Topic mentions per year

Topic mentions per year

1974-2017
010020019742017

Papers overview

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Highly Cited
2009
Highly Cited
2009
Cloud computing that provides cheap and pay-as-you-go computing resources is rapidly gaining momentum as an alternative to… (More)
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2009
2009
On-line end-to-end Service Level Agreement (SLA) monitoring is of key importance nowadays. For this purpose, past recent… (More)
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2008
2008
One of the most successful architectural styles nowadays is service oriented architecture (SOA). In this type of architecture… (More)
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2008
2008
In order to co-ordinate multiple resource providers in grid environment to meet a common objective, support for negotiation is… (More)
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2007
2007
Specifying and monitoring service level agreements (SLA) has been the subject of intensive research. However methods for… (More)
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2006
2006
Service level agreement management in the telecommunications domain consists of a set of mechanisms for establishing… (More)
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2004
2004
To be able to provide support to the customers in their daily operation, one must not only have an efficient support process, but… (More)
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Highly Cited
2003
Highly Cited
2003
We describe a novel framework for specifying and monitoring Service Level Agreements (SLA) for Web Services. SLA monitoring and… (More)
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Highly Cited
2002
Highly Cited
2002
This paper proposes a novel language for Service Level Agreements (SLAs) for dynamic and spontaneous electronic services. In a… (More)
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Highly Cited
2001
Highly Cited
2001
We present an initial study of a methodology for maximizing profits in a general class of e-commerce environments under a cost… (More)
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