Service Level Agreement Management with Adaptive Coordination

  title={Service Level Agreement Management with Adaptive Coordination},
  author={Dominic A. P. Greenwood and Giosu{\`e} Vitaglione and Lukas Keller and Monique Calisti},
  journal={International conference on Networking and Services (ICNS'06)},
Service level agreement management in the telecommunications domain consists of a set of mechanisms for establishing, provisioning and monitoring services according to specified requirements given by either a customer or provider. This paper presents an approach to adaptive coordination between customers requesting service via an SLA, and the provider who owns and provisions network resources. We deploy a set of software agents capable of automating negotiation between these parties, while… CONTINUE READING