........................................................................................................................................ 3 ABBREVIATIONS ............................................................................................................................. 8 0. EXECUTIVE SUMMARY........................................................................................................... 10 1. RATIONALE AND DEVELOPMENT HISTORY ................................................................... 12 2. THE ICCI PROCESS MATRIX METHODOLOGY FOR USER REQUIREMENTS CAPTURE .................................................................................................................................... 17 2.1 OVERVIEW...............................................................................................................................................17 2.2 BASIC CONCEPTS.....................................................................................................................................17 2.3 COMPONENTS OF THE PROCESS MATRIX..............................................................................................18 2.4 EXTENSIONS............................................................................................................................................22 2.5 USE OF THE PROCESS MATRIX ..............................................................................................................26 3. THE ICCI WEB-BASED PROCESS MATRIX SERVICE (PROMAP)................................. 28 3.1 OVERVIEW...............................................................................................................................................28 3.2 BASIC FEATURES OF PROMAP..............................................................................................................28 3.3 THE PROMAP GUI.................................................................................................................................29 3.4 THE PROMAP DATABASE .....................................................................................................................36 3.5 THE REFERENCE PROCESS MATRIX PROJECT ......................................................................................36 4. EVALUATION OF THE ICCI APPROACH ............................................................................ 38 4.1 OVERVIEW...............................................................................................................................................38 4.2 EVALUATION OF THE PROCESS MATRIX METHODOLOGY ..................................................................39 4.3 EVALUATION OF THE PERFORMED GAP ANALYSIS OF THE COLLECTED DATA ................................41 4.4 EVALUATION OF PROMAP ....................................................................................................................47 5. GENERAL ASSESSMENT OF THE CURRENT SITUATION AND THE END USER REQUIREMENTS IN THE GLOBAL E-BUSINESS IN AECO............................................ 50 5.1 OVERVIEW...............................................................................................................................................50 5.2 E-WORK...................................................................................................................................................50 5.3 E-BUSINESS .............................................................................................................................................64 5.4 WHO DECIDES ABOUT PURCHASE AND APPLICATION OF SOFTWARE...............................................71 5.5 THE ROLE OF ICT STANDARDS AND NETWORK EFFECTS ..................................................................71 5.6 CURRENT BARRIERS TO E-BUSINESS MARKETPLACES .......................................................................73 5.7 USER EXPECTATIONS .............................................................................................................................74 5.8 THE POTENTIAL FOR MODEL-BASED WORKING .................................................................................75 6. CONCLUSIONS............................................................................................................................ 79 ACKNOWLEDGEMENTS.............................................................................................................. 81 REFERENCES .................................................................................................................................. 82 APPENDIX ........................................................................................................................................ 84 Assessment and continuous updates of end user requirements –Final Report– ICCI: IST-2001-33022 WP1/D13-2 Katranuschkov, P. et al., January 2004 Page 6 of 87 Figures FIG. 1: GENERAL SOFTWARE AND PROJECT DEVELOPMENT METHODOLOGY........................................................ 12 FIG. 2: GENERAL STRUCTURE OF THE ICCI PROCESS MATRIX ............................................................................... 19 FIG. 3: EXAMPLE OF PROCESS SPECIFICATION IN THE BASIC PROCESS MATRIX TABLE .......................................... 19 FIG. 4: SPECIFICATION OF “IDENTITY” IN THE PROCESS MATRIX ........................................................................... 20 FIG. 5: “ACTION” MESSAGING ............................................................................................................................... 21 FIG. 6: “ACTIVITY” MESSAGING ............................................................................................................................ 21 FIG. 7: SPECIFICATION OF ROLES IN THE PROCESS MATRIX .................................................................................... 22 FIG. 8: EXTENDING THE PROCESS MATRIX WITH INFORMATION REQUIREMENTS.................................................... 23 FIG. 9: EXTENDING THE PROCESS MATRIX WITH COMMUNICATION REQUIREMENTS .............................................. 24 FIG. 10: EXAMPLE OF USE OF THE ‘STANDARDS’ EXTENSION ................................................................................ 25 FIG. 11: PRINCIPAL STRUCTURE OF THE PROCESS MATRIX WITH ALL DEVELOPED EXTENSIONS ............................. 26 FIG. 12: THE PROMAP NAVIGATION BAR ................................................................................................................ 29 FIG. 13: OPENING A PROJECT IN PROMAP............................................................................................................. 30 FIG. 14: VIEWING PROCESSES CONCISELY ............................................................................................................. 31 FIG. 15: CONFIGURING PROCESS VISUALISATION................................................................................................... 32 FIG. 16: DETAILED VIEW OF A SELECTED PROCESS ................................................................................................ 32 FIG. 17: ADDING A PROCESS WITHIN PROMAP...................................................................................................... 33 FIG. 18: ADOPTING PROCESSES IN AN OPENED PROJECT FROM THE REFERENCE PROCESS MATRIX........................ 34 FIG. 19: LISTING THE GPP STAGES FOR REFERENCE.............................................................................................. 35 FIG. 20: DETAILS OF A GPP STAGE........................................................................................................................ 35 FIG. 21: SCREENSHOT OF PRE-DEFINED PROCESSES IN THE REFERENCE MATRIX LISTED IN SHORT FORM ............... 37 FIG. 22: SUMMARY DIAGRAM OF THE SWOT ANALYSIS OF THE PROCESS MATRIX METHODOLOGY ..................... 39 FIG. 23: TYPICAL DIAGRAMS THAT CAN BE GENERATED USING THE SWOT APPROACH ........................................ 40 FIG. 24: COMPARISON OF THE PROCESS MATRIX EVALUATION WITH A TYPICAL ‘BEST PRACTICE’ SWOT ............ 40 FIG. 25: DATA MODEL TYPES USED IN DIFFERENT DISCIPLINES AND SUBDOMAINS ................................................ 41 FIG. 26: OVERALL DISTRIBUTION OF ACTOR ROLES IN THE EXAMINED AECO PROCESSES .................................... 42 FIG. 27: POTENTIAL FOR MODEL-BASED WORK PHASE 1: “THE MARKET FOLLOWS DEMAND” ............................ 76 FIG. 28: POTENTIAL FOR MODEL-BASED WORK PHASE 2: “DISCONTINUOUS INNOVATIONS REQUIRE CHANGE IN INFRASTRUCTURE” ....................................................................................................................................... 76 FIG. 29: POTENTIAL FOR MODEL-BASED WORK PHASE 3: “PICK A TARGET FOR WHICH IFC’S WIN” .................... 77 FIG. 30: POTENTIAL FOR MODEL-BASED WORK – PHASE 4: “GRADUAL GROWTH OF IFC USE” ............................. 77 FIG. 31: EXAMPLE PROJECTS FOR SUCCESSFUL IFC-BASED DATA SHARING........................................................... 78 Assessment and continuous updates of end user requirements –Final Report– ICCI: IST-2001-33022 WP1/D13-2 Katranuschkov, P. et al., January 2004 Page 7 of 87 Tables TABLE 1: THE ICCI USER SCENARIO TEMPLATE................................................................................................... 16 TABLE 2: STAGES AND PHASES OF A CONSTRUCTION PROJECT............................................................................... 20 TABLE 3: SUMMARISED RATINGS FROM THE SWOT ANALYSIS OF THE PROCESS MATRIX METHODOLOGY........... 39 TABLE 4: SUMMARY OF THE RATINGS OF THE GAP ANALYSIS ................................................................................ 46 TABLE 5: SUMMARISED RATINGS FROM THE ISOMETRICS ANALYSIS OF PROMAP................................................ 47 TABLE 6: SCOPE OF EXISTING NATIONAL SPECIFICATION SYSTEMS........................................................................ 52 TABLE 7: LEVEL OF AWARENESS