Issue tracking system

Known as: Trouble ticket manager, Issue-tracking system, Support-ticket system 
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software… (More)
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Papers overview

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2016
2016
Communication about requirements is often handled in issue tracking systems, especially in a distributed setting. As issue… (More)
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2015
2015
In this paper we describe the concept and system design of a novel tracking system for deviations and disturbances in a… (More)
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2014
2014
Modern software development tools such as issue trackers are often complex and multi-purpose tools that provide access to an… (More)
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2013
2013
Feedback from software users constitutes a vital part in the evolution of software projects. By filing issue reports, users help… (More)
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2012
2012
A key application of Near Field Communication (NFC) can be found in the field of Electronic Fare Management. It can radically… (More)
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2011
2011
Issue tracking is a core part of the software development process. For open source projects, the number of duplicate reports… (More)
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Highly Cited
2010
Highly Cited
2010
Issue tracking systems help organizations manage issue reporting, assignment, tracking, resolution, and archiving. Traditionally… (More)
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2008
2008
Today's software development is becoming more and more international. With involved stakeholders being distributed over several… (More)
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2008
2008
Issue tracking tools such as Jira or Bugzilla have become important for software development, especially with distributed… (More)
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2008
2008
This paper presents an approach for using wikis in an organizational context and a proto-type implementation for developing a… (More)
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