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Help desk software

Help desk software refers to a computer program that enables customer-care operators keep track of user requests and deal with other customer-care… 
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Related topics

Related topics

6 relations

Broader (1)

Business software
Computer programGLPiInteractive voice responseMainframe computer

Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
2019
2019
Designing a Suitable Help Desk Software
In growing help desk companies, how to handle customer requests is a mark of success. Thus, each company should have an organized… 
2012
2012
Effective zero-cost help desk software
The College of Engineering at Colorado State University provides computing support for a growing population with a shrinking… 
2012
2012
Getting the most out of your help desk software
Many of us have a love - hate relationship with our Help Desk software. Often seen as a necessary evil, it can be a great source… 
Review
2011
Review
2011
Leveraging both quantitative and qualitative data sources to improve IT help desk support services
Information technology organizations in higher education look to customer satisfaction surveys or help desk software tracking… 
2008
2008
Help Desk 100 Success Secrets - Helpdesk Need to Know topics covering Help desk jobs, Help desk software, computer Help desk, Help desk support, Helpdesk jobs, IT Help desk and Much more
There has never been a Help Desk manual like this. 100 Success Secrets is not about the ins and outs of the Help Desk. Instead… 
2005
2005
Computer-Assisted Multingual E-communication in a Variety of Application Areas
The paper describes the architecture and functionality of LTC Communicator, a software product from the Language Technology… 
1999
1999
Home growing help desk software
The debate over whether to buy commercial help desk software or to create a custom solution in house is currently being argued on… 
1997
1997
Moving from helpless desk to help desk: practical strategies for improving customer service in a multi-function university help desk
Like many university help desks, the Information Technology Service’s (ITS) Help Desk at North Dakota State University started… 
Review
1996
Review
1996
The role of the help desk in the strategic management of information systems
Draws on a recently completed British Library Research and Development‐funded project investigating key factors in help‐desk… 
Review
1992
Review
1992
Setting up and automating a help desk: the first year of operation
Academic Services, Computing and Information Technology (ASCIT) has setup and automated a Help Desk during the past academic year… 
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