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Call Centers

Known as: Call Center, Center, Call, Centers, Call 
A facility set up for the purpose of handling large volumes of telephone calls. Call Centers typically utilize some form of computer automation for… 
National Institutes of Health

Related topics

Related topics

2 relations
legislation & jurisprudencestandards characteristics

Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
2019
2019
A Case Study of Research Improvements in an Service Industry Upgrading the Knowledge Base of the Information System and the Process Management: Data Flow Automation, Association Rules and Data Mining
In this paper is analyzed a case study of an upgrade of an industry communication system developed by following ‘Frascati… 
2013
2013
WEB 2.0 AND LANGUAGE LEARNERS’ MOTIVATION: AN ACTION RESEARCH STUDY
Based on the observation that most of my students use computer-based technology (CBT) in their daily activities, I used computer… 
Review
2010
Review
2010
A Survey of Success Factors for CRM
Customer Relationship Management has become the main interest of researchers and practitioners especially in the domains of… 
2010
2010
Multi-channel management in direct marketing retailing: Traditional call center versus Internet channel
The direct marketing retailers have traditionally provided mail order and call center channels. In the emergence of the Internet… 
2007
2007
Impact d'une équipe d'urgence spécialisée sur les hospitalisations non désirées de patients en phase terminale à domicile
Review
2006
Review
2006
Human Resource Management, Service Quality, and Economic Performance in Call Centers
This paper examines the relationship between human resource practices, operational outcomes, and economic performance in call… 
2005
2005
Call center performance evaluation
In this paper, the effect of using a combination of multi-skill and specialized agents on the performance of a call center is… 
2004
2004
Performance analysis of a call center with interactive voice response units
A Call center may be defined as a service unit where a group of agents handle a large volume of incoming telephone calls for the… 
2004
2004
Mining call center dialog data
We consider the problem of mining conversations between customers and call center representatives for automatically classifying… 
1993
1993
The Cape Mendocino Earthquake: A Local Tsunami Wakeup Call?
Sudden displacement of the seafloor due to fault offset or submarine slumping can generate tsunami waves that can travel vast… 
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