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Call Centers

Known as: Call Center, Center, Call, Centers, Call 
A facility set up for the purpose of handling large volumes of telephone calls. Call Centers typically utilize some form of computer automation for… 
National Institutes of Health

Related topics

Related topics

2 relations
legislation & jurisprudencestandards characteristics

Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
Highly Cited
2016
Highly Cited
2016
A Web-Based Mindfulness Stress Management Program in a Corporate Call Center
Objective: The objective of this study is to determine the effectiveness of an 8-week web-based, mindfulness stress management… 
Highly Cited
2008
Highly Cited
2008
The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality
The authors identify specific customer orientation behaviors (COBs) of call center employees and show that these behaviors relate… 
Highly Cited
2008
Highly Cited
2008
Using Video for a Sequential and Multimodal Analysis of Social Interaction: Videotaping Institutional Telephone Calls
Dieser Artikel zielt darauf, einige analytische Moglichkeiten von Videodaten fur die Interaktionsforschung aufzuzeigen. Grundlage… 
Highly Cited
2007
Highly Cited
2007
Work-based resources as moderators of the relationship between work hours and satisfaction with work-family balance.
This study reports an investigation of the relationships of work hours, job complexity, and control over work time to… 
Highly Cited
2007
Highly Cited
2007
Work characteristics, musculoskeletal disorders, and the mediating role of psychological strain: a study of call center employees.
The demands of the modern office are thought to contribute to the development of musculoskeletal disorders. For upper body and… 
Highly Cited
2007
Highly Cited
2007
Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
A call center is a centralized hub where customer and other telephone calls are handled by an organization. In today's economy… 
Highly Cited
2004
Highly Cited
2004
Worker performance and ventilation in a call center: analyses of work performance data for registered nurses.
UNLABELLED We investigated the relationship between ventilation rates and individual work performance in a call center, and… 
Highly Cited
2004
Highly Cited
2004
Effects of temperature and outdoor air supply rate on the performance of call center operators in the tropics.
UNLABELLED A study was performed in a call center that provides billing inquiry services using a 2 x 2 balanced experimental plan… 
Highly Cited
2003
Highly Cited
2003
Emotion regulation in customer service roles: testing a model of emotional labor.
The study used a time-sampling method to test aspects of A. Grandey's (2000) emotion regulation model of emotional labor… 
Highly Cited
1999
Highly Cited
1999
Web-based Activities and SLA: A Conversation Analysis Research Approach
Different Internet technologies foster the acquisition of different language skills. In the case of synchronous interaction tools… 
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