Technical support

Known as: Remote PC Repair, Technical help, Tech support 
Technical support (often shortened to tech support) refers to a plethora of services by which enterprises provide assistance to users of technology… (More)
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Highly Cited
2011
Highly Cited
2011
And has been very often be produced. I should be obtained from dynamic, models are introduced through the discipline on? Addendum… (More)
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Highly Cited
2008
Highly Cited
2008
Innovative uses of global and local networks of linked computers make new ways of collaborative working, learning, and acting… (More)
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2007
2007
The goal of this paper is to give a description of the state of the art, the issues, the problems, and the solutions related to… (More)
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Highly Cited
2005
Highly Cited
2005
Case handling is a new paradigm for supporting flexible and knowledge intensive business processes. It is strongly based on data… (More)
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2003
2003
In this paper, we examine the process of technical support work and the role of knowledge in enhancing the productivity of such… (More)
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Highly Cited
2003
Highly Cited
2003
A recent area of significant progress in speaker recognition is the use of high level features—idiolect, phonetic relations… (More)
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Highly Cited
2002
Highly Cited
2002
Automated negotiation systems with self interested agents are becoming increas ingly important One reason for this is the… (More)
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Highly Cited
1998
Highly Cited
1998
MOOSE Crossing is a text-based virtual reality environment (or “MUD”) designed to be a constructionist learning environment for… (More)
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Highly Cited
1994
Highly Cited
1994
Your use of the JSTOR archive indicates your acceptance of JSTOR's Terms and Conditions of Use, available at . http://www.jstor… (More)
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Highly Cited
1992
Highly Cited
1992
Aim of the paper  CSCW in a setting of computer support requirements of cooperative work.  Construct a conception of the field… (More)
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