Self-service software

Known as: Self-service application, Online self-service, Self service software 
Self-service software is a subset within the knowledge management software category and which contains a range of software that specializes in the… (More)
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Topic mentions per year

Topic mentions per year

2006-2017
012320062017

Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
2017
2017
While we know that gamification works in some contexts to increase motivation, engagement and enjoyment [14] we don't know if it… (More)
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2015
2015
Organisations often provide helpdesk services to users, to resolve any problems that they may have in managing passwords for… (More)
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2015
2015
Citizens’ use of e-government channels is considered key to achieving savings from the digitization of the public sector. Channel… (More)
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2013
Review
2013
This study investigates the impact of a channel selection and switching on satisfaction with government services. Specifically… (More)
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2012
2012
This paper presents the preliminary findings of a case study of patients' acceptance and usage of web self-service - online… (More)
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2011
2011
Using a combination of qualitative and quantitative analysis, this study attempts to identify the main phases of customer-SST… (More)
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2009
2009
The rapid development of online self-service applications has created the need for empirical studies about consumers’ perceptions… (More)
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Review
2009
Review
2009
This chapter theoretically and empirically addresses the notion that user participation and involvement is one of the important… (More)
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2006
2006
At Oregon Health & Science University (OHSU), essential duties of the Information Technology Group (ITG) include providing… (More)
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2006
2006
This paper describes a search tool that currently is being used by British Telecommunications engineers to access a technical… (More)
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