SERVQUAL

Known as: RATER 
SERVQUAL, later called RATER, is a quality management framework. SERVQUAL was first published in 1985, 1988 by Valarie A. Zeithaml, A. Parasuraman… (More)
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Topic mentions per year

Topic mentions per year

1994-2018
0204019942018

Papers overview

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2014
2014
This paper presents a procedure for assessing customer's expectations and perceptions on a service company, based on SERVQUAL… (More)
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2011
2011
The airline service quality is an important issue in the international air travel transportation industry. Although a number of… (More)
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2010
2010
Over the last three decades, higher education institutions have found themselves using vernacular that was once chiefly found in… (More)
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Highly Cited
2008
Highly Cited
2008
Practitioners and academics are eager on measuring service quality accurately in order to have better understanding of its… (More)
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Review
2004
Review
2004
Quality has come to be recognized as a strategic tool for attaining operational efficiency and improved business performance… (More)
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Highly Cited
2002
Highly Cited
2002
Asal usul SERVQUAL Instrumen ini awalnya dibangun oleh para peneliti di bidang pemasaran untuk mengukur kualitas pelayanan secara… (More)
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2002
2002
  • Mark A. Myerscough
  • 2002
The ServQual instrument has engendered considerable debate in MIS research articles. The ServQual instrument has been the target… (More)
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2000
2000
Over the past decade, SERVQUAL has emerged as perhaps the most emerged as perhaps the most popular standardized questionnaire to… (More)
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Review
1997
Review
1997
A recent MIS Quarterly article rightfully points out that service is an important part of the role of the information systems (IS… (More)
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Review
1996
Review
1996
  • Francis Buttle
  • 1996
SERVQUAL: a primer SERVQUAL provides a technology for measuring and managing service quality (SQ). Since 1985, when the… (More)
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