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SERVQUAL
Known as:
RATER
SERVQUAL, later called RATER, is a quality management framework. SERVQUAL was first published in 1985, 1988 by Valarie A. Zeithaml, A. Parasuraman…
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E-services
Papers overview
Semantic Scholar uses AI to extract papers important to this topic.
2017
2017
Functional Interdependencies between Quality Techniques reverting to Meta Models
Florian Johannsen
Wirtschaftsinformatik
2017
Corpus ID: 2638081
Considering the digitalization of the economy, process-oriented quality management (PQM) has increasingly been gaining attention…
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2008
2008
The Evaluation of Service Quality by Socially Responsible Customers
Somyot Wattanakamolchai
2008
Corpus ID: 167659890
2007
2007
Measuring service quality in the airline using SERVQUAL model : case of IAA
M. Bozorgi
2007
Corpus ID: 169492604
Today competition is not only rife, but growing more intense constantly. However companies need to start paying keen attention to…
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2007
2007
Uma abordagem multicritério para a classificação de hotéis
A. L. Freitas
2007
Corpus ID: 170280727
Em todo o mundo, uma das mais complexas atividades consiste em como avaliar e atribuir apropriada e precisamente a um hotel uma…
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2004
2004
BANKACILIK SEKTÖRÜNDE TOPLAM HİZMET KALİTESİNİN SERVQUAL ANALİZİ İLE ÖLÇÜMÜ
Şenol Altan
,
Murat Atan
2004
Corpus ID: 166299371
Today the quality of products and services consumed is of great importance. it is widely accepted that surviving in difficult and…
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2003
2003
RELIABILITY OF COMPETENCY-BASED, MULTI-DIMENSIONAL, MULTIPLE-RATER PERFORMANCE RATINGS
M. Lange
,
L. Fourie
,
L. J. Vuuren
2003
Corpus ID: 67818872
The purpose of this study was to test the assumption that the utilisation of competency-based, multi-dimensional, multiple-rater…
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2002
2002
An analysis of factors of importance to international postgraduate students from Asia studying in Victorian universities
Rodney Arambewela
,
John L. Hall
,
Segu M. M. Zuhair
2002
Corpus ID: 20819067
Student satisfaction is a key strategic variable in maintaining a competitive position in the international education market by…
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1999
1999
EVALUATING INSTRUCTOR/EVALUATOR INTER-RATER RELIABILITY FROM PERFORMANCE DATABASE INFORMATION
J. Matthew
,
B. Robert
,
W. Holt
1999
Corpus ID: 110854496
Carriers operating under the FAA's Advanced Qualification Program are required to assess individual and crew performance via Line…
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Review
1996
Review
1996
European Journal of Marketing 30 , 1 8 SERVQUAL : review , critique , research agenda
F. Buttle
1996
Corpus ID: 11631464
SERVQUAL: a primer SERVQUAL provides a technology for measuring and managing service quality (SQ). Since 1985, when the…
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1970
1970
An Exploratory Study of the Psychological Effects of Intermittent Exposure to Elevated Carbon Dioxide Levels
B. Weybrew
1970
Corpus ID: 20857220
Abstract : The purpose of the study was to determine whether any remarkable psychological changes occur as a result of…
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