Skip to search formSkip to main contentSkip to account menu

SERVQUAL

Known as: RATER 
SERVQUAL, later called RATER, is a quality management framework. SERVQUAL was first published in 1985, 1988 by Valarie A. Zeithaml, A. Parasuraman… 
Wikipedia (opens in a new tab)

Related topics

Related topics

1 relation
E-services

Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
2017
2017
EFQM Model and Sustainability of Organizations
The longevity of organizations depends on the ability to deliver quality products or services to the customers. Starting with the… 
2016
2016
Can library users distinguish between minimum, perceived, and desired levels of service quality? Validating LibQUAL +® using multitrait multimethod analysis
2011
2011
Analysing e-government service quality in Greece
Motivated by the growing interest in e-government, our research aims to discover the quality priorities of e-government users and… 
2008
2008
The Evaluation of Service Quality by Socially Responsible Customers
2007
2007
A METHOD FOR IMPROVEMENT OF OBJECTIVITY OF E-SERVICE QUALITY EVALUATION
Measurement and improvement of e-service quality is important for sustaining competitive advantage of an e-commerce web site. A… 
2007
2007
Uma abordagem multicritério para a classificação de hotéis
Em todo o mundo, uma das mais complexas atividades consiste em como avaliar e atribuir apropriada e precisamente a um hotel uma… 
2004
2004
An Empirical Study of the Inhibitors of Technology Usage
Information systems research has focused extensively on the factors that foster adoption and usage. This research has focused on… 
Review
1998
Review
1998
The Influence of Indirect Knowledge of Previous Performance on Ratings of Present Performance: The Effects of Job Familiarity and Rater Training
In a 2 × 2 × 2 crossed factorial design, trained or untrained subjects viewed a videotape and evaluated performance on either a… 
1996
1996
Sequence-Oriented Problem Identification Within Service Encounters
Sequence-oriented problem identification (SOPI) within service encounters include "blueprinting" the sequence of steps that… 
1995
1995
DO RATERS AGREE? -- ASSESSING INTER-RATER AGREEMENT IN THE EVALUATION AND AIR CREW RESOURCE MANAGEMENT SKILLS.
By clicking accept or continuing to use the site, you agree to the terms outlined in our Privacy Policy (opens in a new tab), Terms of Service (opens in a new tab), and Dataset License (opens in a new tab)