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Quality of service

Known as: QOS, Telephony quality of service, Kwoss 
Quality of service (QoS) is the overall performance of a telephony or computer network, particularly the performance seen by the users of the network… 
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Related topics

Related topics

50 relations
AdrenoApache Axis2Apache HadoopApplication service architecture

Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
Review
2005
Review
2005
Service quality models: a review
Purpose – The main objective of this paper is to critically appraise various service quality models and identify issues for… 
Highly Cited
2004
Highly Cited
2004
Service quality dimensions: an examination of Grönroos’s service quality model
Service quality researchers to date have paid scant attention to the issue of the dimensions of service quality. Much of the… 
Highly Cited
2003
Highly Cited
2003
Quality driven web services composition
The process-driven composition of Web services is emerging as a promising approach to integrate business applications within and… 
Highly Cited
1996
Highly Cited
1996
Quality-of-Service Routing for Supporting Multimedia Applications
Several new architectures have been developed for supporting multimedia applications such as digital video and audio. However… 
Highly Cited
1995
Highly Cited
1995
Service Quality: A Measure of Information System Effectiveness
The IS function now includes a significant service component. However, commonly used measures of IS effectiveness focus on the… 
Highly Cited
1995
Highly Cited
1995
The determinants of service quality: satisfiers and dissatisfiers
Briefly describes five current debates in the service quality literature. One debate, of importance to operations academics and… 
Highly Cited
1994
Highly Cited
1994
Service Quality: Concepts and Models
The service sector has assumed greater economic importance over the past decade. The latest statistics show that the sector… 
Highly Cited
1994
Highly Cited
1994
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research
The authors respond to concerns raised by Cronin and Taylor (1992) and Teas (1993) about the SERVQUAL instrument and the… 
Highly Cited
1990
Highly Cited
1990
Delivering quality service : balancing customer perceptions and expectations
Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require… 
Highly Cited
1988
Highly Cited
1988
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
This paper describes the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service… 
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