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Quality of service

Known as: QOS, Telephony quality of service, Kwoss 
Quality of service (QoS) is the overall performance of a telephony or computer network, particularly the performance seen by the users of the network… 
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Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
Review
2005
Review
2005
Purpose – The main objective of this paper is to critically appraise various service quality models and identify issues for… 
Highly Cited
2004
Highly Cited
2004
Service quality researchers to date have paid scant attention to the issue of the dimensions of service quality. Much of the… 
Highly Cited
2003
Highly Cited
2003
The process-driven composition of Web services is emerging as a promising approach to integrate business applications within and… 
Highly Cited
1996
Highly Cited
1996
Several new architectures have been developed for supporting multimedia applications such as digital video and audio. However… 
Highly Cited
1995
Highly Cited
1995
The IS function now includes a significant service component. However, commonly used measures of IS effectiveness focus on the… 
Highly Cited
1995
Highly Cited
1995
Briefly describes five current debates in the service quality literature. One debate, of importance to operations academics and… 
Highly Cited
1994
Highly Cited
1994
The service sector has assumed greater economic importance over the past decade. The latest statistics show that the sector… 
Highly Cited
1994
Highly Cited
1994
The authors respond to concerns raised by Cronin and Taylor (1992) and Teas (1993) about the SERVQUAL instrument and the… 
Highly Cited
1990
Highly Cited
1990
Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require… 
Highly Cited
1988
Highly Cited
1988
This paper describes the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service…