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Quality of service
Known as:
QOS
, Telephony quality of service
, Kwoss
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Quality of service (QoS) is the overall performance of a telephony or computer network, particularly the performance seen by the users of the network…
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Related topics
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50 relations
Adreno
Apache Axis2
Apache Hadoop
Application service architecture
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Papers overview
Semantic Scholar uses AI to extract papers important to this topic.
Review
2005
Review
2005
Service quality models: a review
N. Seth
,
S. Deshmukh
,
P. Vrat
2005
Corpus ID: 18668181
Purpose – The main objective of this paper is to critically appraise various service quality models and identify issues for…
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Highly Cited
2004
Highly Cited
2004
Service quality dimensions: an examination of Grönroos’s service quality model
Gi-du Kang
,
J. James
2004
Corpus ID: 33138740
Service quality researchers to date have paid scant attention to the issue of the dimensions of service quality. Much of the…
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Highly Cited
2003
Highly Cited
2003
Quality driven web services composition
Liangzhao Zeng
,
B. Benatallah
,
M. Dumas
,
J. Kalagnanam
,
Quan Z. Sheng
The Web Conference
2003
Corpus ID: 12198975
The process-driven composition of Web services is emerging as a promising approach to integrate business applications within and…
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Highly Cited
1996
Highly Cited
1996
Quality-of-Service Routing for Supporting Multimedia Applications
Zheng Wang
,
J. Crowcroft
IEEE J. Sel. Areas Commun.
1996
Corpus ID: 11332367
Several new architectures have been developed for supporting multimedia applications such as digital video and audio. However…
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Highly Cited
1995
Highly Cited
1995
Service Quality: A Measure of Information System Effectiveness
L. Pitt
,
R. Watson
,
C. Kavan
MIS Q.
1995
Corpus ID: 44398206
The IS function now includes a significant service component. However, commonly used measures of IS effectiveness focus on the…
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Highly Cited
1995
Highly Cited
1995
The determinants of service quality: satisfiers and dissatisfiers
R. Johnston
1995
Corpus ID: 15963807
Briefly describes five current debates in the service quality literature. One debate, of importance to operations academics and…
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Highly Cited
1994
Highly Cited
1994
Service Quality: Concepts and Models
A. Ghobadian
,
S. Speller
,
Matthew A. Jones
1994
Corpus ID: 54182845
The service sector has assumed greater economic importance over the past decade. The latest statistics show that the sector…
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Highly Cited
1994
Highly Cited
1994
Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research
A. Parasuraman
,
V. Zeithaml
,
L. Berry
1994
Corpus ID: 14935536
The authors respond to concerns raised by Cronin and Taylor (1992) and Teas (1993) about the SERVQUAL instrument and the…
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Highly Cited
1990
Highly Cited
1990
Delivering quality service : balancing customer perceptions and expectations
V. Zeithaml
,
A. Parasuraman
,
L. Berry
1990
Corpus ID: 166845206
Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require…
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Highly Cited
1988
Highly Cited
1988
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
A. Parasuraman
,
V. Zeithaml
,
L. Berry
1988
Corpus ID: 56252870
This paper describes the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service…
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