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ITIL

Known as: Configuration Management (ITIL), Information Management Services, ICT infrastructure 
ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on… 
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Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
Highly Cited
2014
Highly Cited
2014
Internet of Things (IoT) brings more than an explosive proliferation of endpoints. It is disruptive in several ways. In this… 
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Review
2011
Review
2011
Cloud computing is a way to increase the capacity or add capabilities dynamically without investing in new infrastructure… 
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Highly Cited
2009
Highly Cited
2009
Abstract A growing number of organizations are implementing the ITIL (IT Infrastructure Library) “best practice” framework in an… 
Highly Cited
2009
Highly Cited
2009
Cloud computing aims to power the next generation data centers and enables application service providers to lease data center… 
Highly Cited
2005
Highly Cited
2005
Electronic commerce is an increasingly popular business model with a wide range of tools available to firms. An application that… 
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Highly Cited
2005
Highly Cited
2005
We examined the extent to which organizations’ reputations encompass different types of stakeholders’ perceptions, which may have… 
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Review
2004
Review
2004
The impact of new technology on public-sector service delivery and citizens' attitudes about government has long been debated by… 
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Highly Cited
2003
Highly Cited
2003
This paper develops a general service sector model of repurchase intention from the consumer theory literature. A key… 
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Review
2000
Review
2000
Self-service technologies (SSTs) are increasingly changing the way customers interact with firms to create service outcomes… 
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Highly Cited
1987
Highly Cited
1987
A longitudinal study (since 2006) looking at the effects of service delivery within MRI services at Auckland University for…