ITIL

Known as: Configuration Management (ITIL), Information Management Services, ICT infrastructure 
ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on… (More)
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Papers overview

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Review
2016
Review
2016
Recently, unmanned aerial vehicles (UAVs), or drones, have attracted a lot of attention, since they represent a new potential… (More)
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2011
2011
An important strategic decision for CIOs is to contribute to the overall long term sustainability of the organization and… (More)
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2011
2011
ITIL is considered a framework of Best Practice guidance for IT Service Management, and it is widely used in the business world… (More)
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Highly Cited
2009
Highly Cited
2009
A growing number of organizations are implementing the ITIL (IT Infrastructure Library) „best practice‟ framework in an attempt… (More)
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2009
2009
This paper describes a knowledge-based collaboration environment for ITIL [1] which is aimed at making work of IT consultants… (More)
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2007
2007
ITIL® (pronounced 'Idol'), or Information Technology Infrastructure Library, is gaining popularity in the management of IT… (More)
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2006
2006
  • Dr Aileen Cater-Steel
  • 2006
Effective information technology service provision is key to the success of organisations. This paper presents results from five… (More)
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Highly Cited
2005
Highly Cited
2005
Due to enhanced focus on the customer in the planning, development and delivery of information services, IT service management… (More)
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Review
1999
Review
1999
a Department of Family Practice, Virginia Commonwealth University, Fairfax, Virginia 22033, USA, b Center for Quality of Care… (More)
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Highly Cited
1993
Highly Cited
1993
he implementation of deinstitutionalization in the 1960s and 1970s, and the increasing ascendance of the community support system… (More)
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