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ITIL

Known as: Configuration Management (ITIL), Information Management Services, ICT infrastructure 
ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on… 
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Related topics

Related topics

44 relations
Agile software developmentBest practiceBusiness continuity planningCOBIT

Broader (1)

Method engineering

Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
Highly Cited
2013
Highly Cited
2013
A Novel Phase Offset SLM Scheme for PAPR Reduction in Alamouti MIMO-OFDM Systems Without Side Information
In this letter, a novel phase offset selected mapping (SLM) scheme is proposed to reduce the peak-to-average power ratio (PAPR… 
Highly Cited
2007
Highly Cited
2007
E-governance services through telecenters: The role of human intermediary and issues of trust
Telecenter studies have shown that the centers become socially relevant only when they provide services in accordance with the… 
Review
2006
Review
2006
Call centre management: responsibilities and performance
Purpose – To investigate call centre management from the perspective of the managers, particularly what the key management… 
Highly Cited
2004
Highly Cited
2004
Factor interaction on service delivery in mobile ad hoc networks
Delay sensitive applications are driving the need for the support of quality-of-service (QoS) in mobile ad hoc networks. In this… 
Highly Cited
2004
Highly Cited
2004
Comorbid mental disorders and substance use disorders: epidemiology, prevention and treatment
This monograph provides the evidence base and the beginning of a common language to address the complex issues around comorbidity… 
Highly Cited
2002
Highly Cited
2002
Enabling technology for personalizing mobile services
A major trend in the current information society is personalization, which is considered a key business enabler for mobile… 
Highly Cited
1998
Highly Cited
1998
Trace enrichment and sample preparation of alkylthio-s-triazine herbicides in environmental waters using a supported liquid membrane technique in combination with high-performance liquid…
Sample pre-treatment and enrichment using the supported liquid membrane (SLM) technique for the determination of alkylthio-s… 
Highly Cited
1996
Highly Cited
1996
Information handling behavior of designers during conceptual design: three experiments
iii I certify that I have read this dissertation and that in my opinion it is fully adequate, in scope and quality, as a… 
Highly Cited
1995
Highly Cited
1995
Programmable shaping of ultrabroad-bandwidth pulses from a Ti:sapphire laser
We have used a commercially available liquid-crystal spatial light modulator within a reflective optics pulse-shaping apparatus… 
Review
1994
Review
1994
Family Reunification: Research Findings, Issues, and Directions.
Reuniting children in out-of-home care with their families has long been a primary goal of public and private child welfare… 
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