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ITIL

Known as: Configuration Management (ITIL), Information Management Services, ICT infrastructure 
ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on… Expand
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Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
Review
2019
Review
2019
The Internet-of-Things (IoT) is the future of the Internet, where everything will be connected. Studies have revealed that fog… Expand
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Review
2018
Review
2018
Access to the Internet is becoming increasingly important for all generations. However, a digital gap in Internet use remains… Expand
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Review
2017
Review
2017
This essay reviews the literature on the politics of bureaucracy in the developing world, with a focus on service delivery and… Expand
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Highly Cited
2009
Highly Cited
2009
Cloud computing aims to power the next generation data centers and enables application service providers to lease data center… Expand
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Highly Cited
2009
Highly Cited
2009
Abstract A growing number of organizations are implementing the ITIL (IT Infrastructure Library) “best practice” framework in an… Expand
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Highly Cited
2005
Highly Cited
2005
Electronic commerce is an increasingly popular business model with a wide range of tools available to firms. An application that… Expand
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Highly Cited
2005
Highly Cited
2005
This paper compares contemporary career theory with the theory applied in recent career success research. The research makes… Expand
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Highly Cited
2003
Highly Cited
2003
This paper develops a general service sector model of repurchase intention from the consumer theory literature. A key… Expand
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Highly Cited
1997
Highly Cited
1997
In Good Government in the Tropics, Judith Tendler questions widely prevailing views about why governments so often perform poorly… Expand
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Highly Cited
1987
Highly Cited
1987
A longitudinal study (since 2006) looking at the effects of service delivery within MRI services at Auckland University for… Expand
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