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Experience design

Known as: Customer experience design 
Experience design (XD) is the practice of designing products, processes, services, events, omnichannel journeys, and environments with a focus placed… 
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Related topics

Related topics

12 relations
Cognitive scienceHazard analysisHuman factors and ergonomicsHuman–computer interaction

Papers overview

Semantic Scholar uses AI to extract papers important to this topic.
Highly Cited
2018
Highly Cited
2018
Tourists’ Emotions as a Resource for Customer Value Creation, Cocreation, and Destruction: A Customer-Grounded Understanding
Research on customer value creation in a tourism setting has tended to prioritize the firm’s over the customer’s perspective… 
2017
2017
Deep Artwork Detection and Retrieval for Automatic Context-Aware Audio Guides
In this article, we address the problem of creating a smart audio guide that adapts to the actions and interests of museum… 
2016
2016
Involving Citizens in Open Innovation Process by Means of Gamification: the Case of WeLive
Citizens' participation in an open innovation process enables them to express their needs and wishes for new kinds of public… 
Highly Cited
2013
Highly Cited
2013
Ten ways to design for disgust, sadness, and other enjoyments: A design approach to enrich product experiences with negative emotions
This paper demonstrates how designers can enrich user experiences by purposefully involving negative emotions in user-product… 
Highly Cited
2012
Highly Cited
2012
Can Automated Group Recommender Systems Help Consumers Make Better Choices?
Because hedonic products consist predominantly of experience attributes, often with many available alternatives, choosing the… 
Review
2012
Review
2012
How artefacts mediate small-group co-creation activities in a mobile-assisted seamless language learning environment?
The rich learning resources and contexts learners experience in their everyday life could play important roles in complementing… 
Highly Cited
2008
Highly Cited
2008
Breaking the disposable technology paradigm: opportunities for sustainable interaction design for mobile phones
We present a qualitative study of mobile phone ownership, replacement and disposal practices geared towards identifying design… 
2006
2006
Wireless communications laboratory
Wireless communications technology is one of the most rapidly growing disciplines and is experiencing unprecedented market growth… 
Highly Cited
2003
Highly Cited
2003
Valuing Task and Contextual Performance: Experience, Job Roles, and Ratings of the Importance of Job Behaviors
The present research examined the effects of managerial experience and managerial job roles on ratings of the importance of… 
Highly Cited
2002
Highly Cited
2002
Dare we define user-interface design?
What do experts in user interfaces actually design? Many definitions have been proposed, some of which may leave out key… 
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