............................................................................................................................................ 3 DECLARATION ...................................................................................................................................... 5 ACKNOWLEDGEMENTS ....................................................................................................................... 6 BACKGROUND ..................................................................................................................................... 10 STATEMENT OF THE PROBLEM AND RESEARCH QUESTIONS .................................................................... 12 RESEARCH OBJECTIVE......................................................................................................................... 13 SIGNIFICANCE OF STUDY...................................................................................................................... 13 LIMITATIONS OF STUDY ........................................................................................................................ 14 RESEARCH DESIGN ............................................................................................................................. 15 ETHICAL CONCERNS ............................................................................................................................ 15 CHAPTER OUTLINE .............................................................................................................................. 15 CHAPTER 2: LITERATURE REVIEW ................................................................................................. 17 2.