he effect of nurses ’ preparedness and nurse practitioner atus on triage call management in primary care : A secondary nalysis of cross-sectional data from the ESTEEM trial

Abstract

Background: Nurse-led telephone triage is increasingly used to manage demand for general practitioner consultations in UK general practice. Previous studies are equivocal about the relationship between clinical experience and the call outcomes of nurse triage. Most research is limited to investigating nurse telephone triage in out-of-hours settings… (More)

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