Corpus ID: 16049405

e-CRM – in the Insurance Industry using Adaptive Neuro Fuzzy model

  title={e-CRM – in the Insurance Industry using Adaptive Neuro Fuzzy model},
  author={D. G. Harkut},
With customer increasingly demanding full-scale solutions, insurance companies like any other service industries are more and more forced to continuously increase their portfolio and services. This paper presents a cross-disciplinary conceptual framework for understanding electronic commerce. The definition of electronic commerce for this paper is commerce that directly utilizes combinations of computing and communications technologies in some or all aspects of the interactions between a… Expand
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