• Corpus ID: 45333216

de Melhoria na gestão de trade-offs de estratégias operacionais Using Improvement Gap Analysis for the Management of trade-offs of operational strategies

  title={de Melhoria na gest{\~a}o de trade-offs de estrat{\'e}gias operacionais Using Improvement Gap Analysis for the Management of trade-offs of operational strategies},
  author={Jaime Dagostim Picolo and Denise Del Pr{\'a} Netto Machado and G{\'e}rson Tontini and Marcelo Dockhorn and Samuel Demo Gava},
Objective: The objective of the present paper is to propose the use of the Improvement Gap Analysis (IGA) as a method for the management of commitments, or trade-offs, of operating strategies. Design/methodology/approach: A quantitative survey was carried out with 32 clients of a furniture manufacturer. The customers received and had the company’s products properly installed in their homes between January and September 2012. It verifies the current performance and the level of expected… 
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