Workplace violence. A focus on verbal abuse and intent to leave the organization.

  title={Workplace violence. A focus on verbal abuse and intent to leave the organization.},
  author={Laura Sofield and Susan W Salmond},
  journal={Orthopedic nursing},
  volume={22 4},
PURPOSE To describe the experience of verbal abuse in a large multihospital system and determine the relationship of verbal abuse with intent to leave the organization. DESIGN Descriptive correlational design using mailed questionnaires. SAMPLE Randomized sample of 1000 nurses received questionnaire; 46% response rate, with a final useable sample of 461 surveys. FINDINGS Of the respondents, 91% had experienced verbal abuse in the past month. The physician was the most frequent source of… 
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  • Medicine, Psychology
    Journal of professional nursing : official journal of the American Association of Colleges of Nursing
  • 1997
It is shown clearly that verbal abuse of nurses by physicians continues to exist and is associated with negative consequences on their personal as well as professional well-being and nurse and physician educators aswell as nurse administrators must address this problem through educational activities and protective hospital policies.
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Although abuse occurred in all areas of the hospitals and was directed towards nurses with all levels of education, it was most frequently found in extended care and emergency areas and most often directed towards registered nursing assistants (RNAs).
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  • Psychology, Medicine
    Nursing management
  • 1998
Recommendations, assertiveness or crisis intervention techniques, and patient/family education help nurses manage their feelings about abuse and the verbally abusive patient and family.
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Primary health care settings will increasingly be used to deliver preventive care and may experience an increase in episodes of aggressive behaviors, with nurses being one of the most likely targets of all health care providers.
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Abstract 1. Verbal abuse, defined as "communication that is perceived to be a harsh, condemnatory attack towards the victim, either professionally or personally," most commonly follows a stressful
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    Today's OR nurse
  • 1994
There is no valid reason to allow verbal abuse to continue because it can be successfully controlled, and there are multiple areas of negative impact on nursing practice, including increased numbers of errors and, subsequently, lawsuits.
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