Workplace violence. A focus on verbal abuse and intent to leave the organization.

@article{Sofield2003WorkplaceVA,
  title={Workplace violence. A focus on verbal abuse and intent to leave the organization.},
  author={Laura Sofield and Susan W Salmond},
  journal={Orthopedic nursing},
  year={2003},
  volume={22 4},
  pages={
          274-83
        }
}
PURPOSE To describe the experience of verbal abuse in a large multihospital system and determine the relationship of verbal abuse with intent to leave the organization. DESIGN Descriptive correlational design using mailed questionnaires. SAMPLE Randomized sample of 1000 nurses received questionnaire; 46% response rate, with a final useable sample of 461 surveys. FINDINGS Of the respondents, 91% had experienced verbal abuse in the past month. The physician was the most frequent source of… 
Nurses’ responses to workplace verbal abuse: ascenario study of the impact of situational andindividual factors
Verbal abuse in the workplace represents a costly problem for human resource management, with implications for staff productivity and retention. Nurses are a profession exposed to extremely high
Jordanian nurses perception of physicians' verbal abuse: findings from a questionnaire survey.
Workplace Violence and Training Required by New Legislation Among NJ Nurses
TLDR
Nurses who received at least 80% of the required training components were more likely to feel more secure at work, suggesting that training is an important tool to address workplace violence.
Nurses's Experiences of Verbal Abuse in Hospital Setting
TLDR
Educational programs and training should be developed to provide nurses with strategies in rationally coping with verbal abuse to be better protected from verbal abuse during the performance of their job.
Violence and Abuse in Health Care Settings: An Increasing Challenge
TLDR
This commentary provides a partial review of the consequences of violence bullying and incivility for nursing staff, indicating increasing levels of violence towards nurses from patients and visitors in all countries.
Turkish nurses' experiences of verbal abuse at work.
  • S. Kısa
  • Psychology
    Archives of psychiatric nursing
  • 2008
Workplace Violence Against Nurses
TLDR
Workplace violence had several negative effects on nurses including having disturbing memories about the incident and being “super alert” and vigilant.
Does administrative support negate the consequences of nurse abuse?
TLDR
It may not be the amount of abuse per se that affects the nurses' intention to leave, but rather how the abuse is perceived, the skill in dealing with it and the support received from administration.
Sources of workplace violence against nurses.
TLDR
A better understanding of the association between different types and sources of violence may support the development of action-oriented violence management and health care organisations should limit violence at its less severe levels and at its primary source.
Consequences and Control Measures of Workplace Violence among Nurses
TLDR
Policy makers should develop specific policies to report violent incidences among nurses and using specific security measures to decrease the violence incidences is also highly recommended.
...
...

References

SHOWING 1-10 OF 48 REFERENCES
Verbal abuse of staff nurses by physicians.
  • M. Manderino, N. Berkey
  • Medicine, Psychology
    Journal of professional nursing : official journal of the American Association of Colleges of Nursing
  • 1997
TLDR
It is shown clearly that verbal abuse of nurses by physicians continues to exist and is associated with negative consequences on their personal as well as professional well-being and nurse and physician educators aswell as nurse administrators must address this problem through educational activities and protective hospital policies.
Verbal and physical abuse of nurses.
TLDR
Although abuse occurred in all areas of the hospitals and was directed towards nurses with all levels of education, it was most frequently found in extended care and emergency areas and most often directed towards registered nursing assistants (RNAs).
Verbal abuse: a proactive approach.
  • L. Cameron
  • Psychology, Medicine
    Nursing management
  • 1998
TLDR
Recommendations, assertiveness or crisis intervention techniques, and patient/family education help nurses manage their feelings about abuse and the verbally abusive patient and family.
Exploring the impact of physician verbal abuse on perioperative nurses.
De-escalating verbal aggression in primary care settings.
TLDR
Primary health care settings will increasingly be used to deliver preventive care and may experience an increase in episodes of aggressive behaviors, with nurses being one of the most likely targets of all health care providers.
Excising verbal abuse.
Abstract 1. Verbal abuse, defined as "communication that is perceived to be a harsh, condemnatory attack towards the victim, either professionally or personally," most commonly follows a stressful
Excising verbal abuse.
  • H. Cox
  • Psychology
    Today's OR nurse
  • 1994
TLDR
There is no valid reason to allow verbal abuse to continue because it can be successfully controlled, and there are multiple areas of negative impact on nursing practice, including increased numbers of errors and, subsequently, lawsuits.
Critical incident stress debriefing: a health promotion model for workplace violence.
TLDR
This health-promotion model provides immediate emotional support and education about normal stress reactions, and may reduce the risk of chronic and disabling emotional and physical consequences.
Workplace Violence and Workplace Aggression: Evidence Concerning Specific Forms, Potential Causes, and Preferred Targets
Contrary to the impression generated by an increasing number of news reports in the past several years, the occurrence of workplace violencemextreme acts of aggression involving direct physical
Caring for the nurse self: verbal abuse as a case in point.
TLDR
Care of the nurse self with verbal abuse as a case in point is focused on and six caring attributes are described, including self-knowledge and self-change.
...
...