Workplace user frustration with computers: an exploratory investigation of the causes and severity

@article{Lazar2006WorkplaceUF,
  title={Workplace user frustration with computers: an exploratory investigation of the causes and severity},
  author={Jonathan Lazar and Adam Thomas Jones and Ben Shneiderman},
  journal={Behaviour & IT},
  year={2006},
  volume={25},
  pages={239-251}
}
When hard-to-use computers cause users to become frustrated, it can affect workplace productivity, user mood and interactions with other co-workers. Previous research has examined the frustration that students and their families face in using computers. To learn more about the causes and measure the severity of user frustration with computers in the workplace, we collected modified time diaries from 50 workplace users, who spent an average of 5.1 hours on the computer. In this exploratory… CONTINUE READING
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