Workplace incivility and productivity losses among direct care staff.

  title={Workplace incivility and productivity losses among direct care staff.},
  author={Scott A Hutton and Donna Gates},
  journal={AAOHN journal : official journal of the American Association of Occupational Health Nurses},
  volume={56 4},
The purpose of this study was to examine incivility experienced by direct health care staff in their workplaces. The sample (N = 184) was 91% female and 77% White, with 71% of the participants having earned an associate degree or above and 81% being registered nurses. The Work Limitations Questionnaire and the Incivility in Healthcare Survey were distributed to all direct care staff at a major metropolitan hospital (22% response rate). Correlations were found between workplace incivility from… CONTINUE READING

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