Workloads and Waiting Times in Single-Server Systems with Multiple Customer Classes

@article{Boxma1989WorkloadsAW,
  title={Workloads and Waiting Times in Single-Server Systems with Multiple Customer Classes},
  author={Onno J. Boxma},
  journal={Queueing Syst.},
  year={1989},
  volume={5},
  pages={185-214}
}
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