Working together to increase student satisfaction: exploring the effects of mode of study and fee status

  title={Working together to increase student satisfaction: exploring the effects of mode of study and fee status},
  author={Rebecca Maxwell-Stuart and Babak Taheri and Audrey S. Paterson and Kevin O'Gorman and William John Jackson},
  journal={Studies in Higher Education},
  pages={1392 - 1404}
ABSTRACT This study extends our knowledge on co-creation of value in higher education. The paper examines the relationship between support, co-creation of value and students’ satisfaction, as well as moderating factors including mode of study and fee status, via 979 survey responses from undergraduate students. Analysis using partial least squares found support to be important in determining co-creation of value and, in turn, student satisfaction. Results indicated that student satisfaction is… 
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