Workforce Agility in Repair and Maintenance Environments

  title={Workforce Agility in Repair and Maintenance Environments},
  author={Seyed M. R. Iravani and Vijayalakshmi Krishnamurthy},
  journal={Manufacturing & Service Operations Management},
I this paper we consider workforce management in repair/maintenance environments in which repairmen are cross-trained fo affend more than one fype of machine. In this confext, we sfudy the machine-repairman problem wifh heferogeneous machines buf with partially cross-trained repairmen. We introduce simple repairmanassignment rules as well as machine-priority rules thaf are effecfive in mirumizing fhe machine downfime costs, or balancing fhe percenfage of working machines of differenf fypes. We… CONTINUE READING
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