Workflow simulation for operational decision support using event graph through process mining

@article{Liu2012WorkflowSF,
  title={Workflow simulation for operational decision support using event graph through process mining},
  author={Ying Liu and Hui Zhang and Chunping Li and Roger Jianxin Jiao},
  journal={Decision Support Systems},
  year={2012},
  volume={52},
  pages={685-697}
}
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