Workflow mining: A survey of issues and approaches

@article{Aalst2003WorkflowMA,
  title={Workflow mining: A survey of issues and approaches},
  author={Wil M. P. van der Aalst and Boudewijn F. van Dongen and Joachim Herbst and Laura Maruster and Guido Schimm and A. J. M. M. Weijters},
  journal={Data Knowl. Eng.},
  year={2003},
  volume={47},
  pages={237-267}
}
Many of today s information systems are driven by explicit process models. Workflow management systems, but also ERP, CRM, SCM, and B2B, are configured on the basis of a workflow model specifying the order in which tasks need to be executed. Creating a workflow design is a complicated time-consuming process and typically there are discrepancies between the actual workflow processes and the processes as perceived by the management. To support the design of workflows, we propose the use of… CONTINUE READING
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