Worker Motivations, Job Satisfaction, and Loyalty in Public and Nonprofit Social Services

  title={Worker Motivations, Job Satisfaction, and Loyalty in Public and Nonprofit Social Services},
  author={Carlo Borzaga and Ermanno Celeste Tortia},
  journal={Nonprofit and Voluntary Sector Quarterly},
  pages={225 - 248}
  • C. Borzaga, E. Tortia
  • Published 1 June 2006
  • Economics, Business
  • Nonprofit and Voluntary Sector Quarterly
Exploiting a unique data set created in 1999 on a sample of 228 public, nonprofit, and for-profit organizations operating in the social service sector, and on 2,066 workers, the article tests whether workers’ satisfaction and loyalty to the organization is influenced by workers’ motivations and by the incentive mixes offered by different organizational forms. As for satisfaction, intrinsic and relational attitudes toward work exert the greatest influence, whereas workers motivated by economic… 

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