Work motivation, organisational identification, and well-being in call centre work

@article{Wegge2006WorkMO,
  title={Work motivation, organisational identification, and well-being in call centre work},
  author={J{\"u}rgen Wegge and Rolf van Dick and Gary K. Fisher and Christiane Wecking and Kai Moltzen},
  journal={Work \& Stress},
  year={2006},
  volume={20},
  pages={60 - 83}
}
Abstract Previous work has not considered the interplay of motivational forces linked to the task with those linked to the social identity of employees. The aim of the present study is to combine these approaches. Two studies with call centre agents (N=211, N=161) were conducted in which the relationships of objective working conditions (e.g., inbound vs. outbound work), subjective measures of motivating potential of work, and organisational identification were analysed. Job satisfaction… 
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