Why is my internet slow?: making network speeds visible

@article{Chetty2011WhyIM,
  title={Why is my internet slow?: making network speeds visible},
  author={Marshini Chetty and David Haslem and Andrew Baird and Ugochi Ofoha and Bethany Sumner and Rebecca E. Grinter},
  journal={Proceedings of the SIGCHI Conference on Human Factors in Computing Systems},
  year={2011}
}
With widespread broadband adoption, more households report experiencing sub-optimal speeds. Not only are slow speeds frustrating, they may indicate consumers are not receiving the services they are paying for from their internet service providers. Yet, determining the speed and source of slow-downs is difficult because few tools exist for broadband management. We report on results of a field trial with 10 households using a visual network probe designed to address these problems. We describe… 

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