• DOI:10.1111/1540-6210.00322
Corpus ID: 9854297

Why Measure Performance? Different Purposes Require Different Measures

@article{Behn2003WhyMP,
  title={Why Measure Performance? Different Purposes Require Different Measures},
  author={Robert D. Behn},
  journal={Public Administration Review},
  year={2003},
  volume={63},
  pages={586-606}
}

Robert D. Behn

Published 2003

Business

Public Administration Review

Performance measurement is not an end in itself. So why should public managers measure performance? Because they may find such measures helpful in achieving eight specific managerial purposes. As part of their overall management strategy, public managers can use performance measures to evaluate, control, budget, motivate, promote, celebrate, learn, and improve. Unfortunately, no single performance measure is appropriate for all eight purposes. Consequently, public managers should not seek the… CONTINUE READING

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