Why Managers Tolerate Workarounds - The Role of Information Systems

@inproceedings{Rder2014WhyMT,
  title={Why Managers Tolerate Workarounds - The Role of Information Systems},
  author={Nina R{\"o}der and Manuel Wiesche and Michael Schermann and Helmut Krcmar},
  booktitle={AMCIS},
  year={2014}
}
Workarounds as deviations from defined routines in business processes challenge standardization and thus the performance improvements expected from information systems. Literature associates workarounds predominantly with performance losses. Only few studies report on performance improvements from workarounds. However, what characterizes situations in which managers tolerate workarounds to yield potential performance improvements? This study examines situations in which managers are able to… CONTINUE READING

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