When the Wait Isn't So Bad: The Interacting Effects of Website Delay, Familiarity, and Breadth

@article{Galletta2006WhenTW,
  title={When the Wait Isn't So Bad: The Interacting Effects of Website Delay, Familiarity, and Breadth},
  author={Dennis F. Galletta and Raymond M. Henry and Scott McCoy and Peter Polak},
  journal={Information Systems Research},
  year={2006},
  volume={17},
  pages={20-37}
}