When does ISO 9000 lead to improvements

  title={When does ISO 9000 lead to improvements},
  author={B. Poksinska},
  journal={International Journal of Productivity and Quality Management},
  • B. Poksinska
  • Published 2010
  • Business
  • International Journal of Productivity and Quality Management
The aim of this paper is to discuss and explain the conditions under which ISO 9000 is likely to have positive effects on organisational performance and employee development. The results described in this paper are coming from a research project looking at ISO 9000 in a more integrated manner using the different research strategies. Both questionnaire surveys and case studies investigating the processes related to ISO 9000 implementation and operation in the organisational settings were used… Expand

Tables from this paper

Increasing the value of quality management systems
Over one million organisations have a Quality Management System (QMS) certified to the ISO9001 standard; however, the system requires a lot of resources and its value has been questioned. The purposeExpand
Implementation of quality management in organisations operating in the Sultanate of Oman: ISO 9001:2000 vs. non-ISO 9001:2000 certified organisations
This paper reports the findings of a survey exploring the implementation of four aspects of quality management (QM): tools, measurements and documentation in organisations operating in the SultanateExpand
ISO 9000 adoption in Tunisia: experiences of certified companies
The aim of this paper is to highlight the motivations, the benefits and the barriers of ISO 9000 certification in Tunisia. The study focuses on Tunisian ISO 9000 certified companies. From ourExpand
A proposed audit pattern for the shop-floor processes in TQM, Lean Six Sigma and ISO 9001 environments
This research proposes an original and novel way for improving business performances through shop-floor audits that is particularly suitable for production consultants and managers who want to improve the efficiency and effectiveness of processes as well as audit managers. Expand
Monitoring and Assessing the Impact of Implementing ISO 55000 in an Educational Institute
ISO standards are getting an increasing attention from different organizations. However, the effects of using different standards on the organizational performance are still unclear. ISO 55000Expand
Stages of concern towards quality management system: a case study in Graduate School of Business
This paper attempts to examine organisational change with the implementation of ISO 9001:2008-based quality management system (QMS) in Graduate School of Business (GSB), Universiti Sains Malaysia.Expand
Quality Management Systems And Impact From Standardization In Albanian Companies
The increase of competition in the local and regional markets is forcing companies to provide high quality products and services, as well as to continuously improve their activities. The qualityExpand
Unused Potential of Quality Management Systems of the Russian Companies: an Empirical Study
The perception of ISO 9000 standards, their use and effectiveness of quality management systems (QMS) of companies around the world is ambiguous; there are ongoing discussions about the benefits andExpand
Motivational factors for the adoption of ISO 9001 standards in Eastern Europe: the case of Bulgaria
Purpose: This study analyzes the motivational factors for ISO 9001 certification in Bulgaria from the internal/external motivations perspective, or the so-called dual model. Expand
Mapping out ISO 9001, ISO 14001 and other management system standards
In the last two decades, we have witnessed an acceleration of the process of standardisation with regard to business management. Standards which correspond to the standardisation of a very wide rangeExpand


ISO 9001:2000 in small organisations
Purpose - The aim of the study is to investigate and to understand the practice of implementing and operating the QMS in an organisational context, providing an analysis of the way ISO 9001:2000 wasExpand
Implementing ISO 14000 in Sweden: motives, benefits and comparisons with ISO 9000
ISO 14000 is based on the concept that better environmental performance can be achieved when environmental aspects are systematically identified and managed. Despite the growing interest in voluntaryExpand
The case for ISO 9000
Summarizes the arguments for and against the ISO 9000 standard and examines the perceived advantages and disadvantages of implementing it. Reports the results of a survey of over 100 qualityExpand
Increasing ISO 9000 certification benefits: a continuous improvement approach
Purpose – To test the strength of the relationship between motivation for seeking ISO 9000 certification, quality culture, management responsibility, and the perceived benefits derived from ISO 9000Expand
The longitudinal effects of the ISO 9000 certification process on business performance
There is a significant and positive relationship between the manager’s motives for adopting ISO 9000 certification and business performance and those organizations that pursue certification willingly and positively across a broad spread of objectives are more likely to report improved organizational performance. Expand
ISO 9000: integration rationales and organizational impacts
Purpose – The purpose of this paper is to present the results of an empirical study of the impact of motivational factors underlying ISO 9000 certification on several aspects of organizationalExpand
Relationship of ISO 9001:2000 quality system certification with operational and business performance
Purpose – This research paper aims to explore the relationship between ISO 9000 certification and organisational performance by developing an ISO 9000 relationship model.Design/methodology/approach –Expand
The Business Value of Quality Management Systems Certification
Abstract ISO 9000 certification is one of the most popular quality assurance systems in the world. Despite its overwhelming popularity, there is considerable confusion and frustration surrounding theExpand
Effects of ISO 9000 on customer satisfaction
The purpose of this paper is to conduct an empirical study based on real data to better understand the relationships among ISO 9000 registration efforts, firm's manufacturing strategy and customerExpand
ISO 9000 series ‐ Certification and performance
In this article, the relationship is studied between certification on the ISO 9000 series and the performance of organizations. It is often claimed that ISO certification generates an improvement inExpand