When does ISO 9000 lead to improvements

@article{Poksinska2010WhenDI,
  title={When does ISO 9000 lead to improvements},
  author={B. Poksinska},
  journal={International Journal of Productivity and Quality Management},
  year={2010},
  volume={5},
  pages={124-136}
}
  • B. Poksinska
  • Published 2010
  • Business
  • International Journal of Productivity and Quality Management
The aim of this paper is to discuss and explain the conditions under which ISO 9000 is likely to have positive effects on organisational performance and employee development. The results described in this paper are coming from a research project looking at ISO 9000 in a more integrated manner using the different research strategies. Both questionnaire surveys and case studies investigating the processes related to ISO 9000 implementation and operation in the organisational settings were used… Expand

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