When computers should remain computers: a qualitative look at the humanization of health care technology

@article{Farzanfar2006WhenCS,
  title={When computers should remain computers: a qualitative look at the humanization of health care technology},
  author={Ramesh Farzanfar},
  journal={Health Informatics Journal},
  year={2006},
  volume={12},
  pages={239 - 254}
}
This article describes users’ responses to human-like characteristics of two health promotion IVR systems. We conducted a qualitative evaluation of two systems that promoted physical activity and healthy dietary behavior respectively. Two themes that emerged dealt with favorable responses of the users to the machine’s intrinsic qualities of being insentient and non-judgmental, and the users’ precarious sensitivity to certain human-like characteristics of the systems, namely, the content of the… 

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