When computers should remain computers: a qualitative look at the humanization of health care technology

  title={When computers should remain computers: a qualitative look at the humanization of health care technology},
  author={Ramesh Farzanfar},
  journal={Health Informatics Journal},
  pages={239 - 254}
This article describes users’ responses to human-like characteristics of two health promotion IVR systems. We conducted a qualitative evaluation of two systems that promoted physical activity and healthy dietary behavior respectively. Two themes that emerged dealt with favorable responses of the users to the machine’s intrinsic qualities of being insentient and non-judgmental, and the users’ precarious sensitivity to certain human-like characteristics of the systems, namely, the content of the… 

My Computer, My Friend, My Therapist: Exploring and questioning the theories and methodologies that guide the design of empathic agents

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A Formative Qualitative Evaluation of Usability and Acceptability of a Workplace Mental Health Assessment and Intervention System

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To optimize the design of e-health interventions more work is needed to understand how and why these design features may affect intervention outcomes and to investigate the optimal implementation and dosage of each design feature.

Experiences of computer-based and conventional self-help interventions for eating disorders: A systematic review and meta-synthesis of qualitative research.

  • S. YimU. Schmidt
  • Psychology, Medicine
    The International journal of eating disorders
  • 2019
A systematic review and meta-synthesis on seven peer-reviewed qualitative studies on structured computer and book-based self-help interventions for EDs revealed the "machine-like" and relational properties of the computer; the expansion of treatment time and space in psychological interventions, and the changing role of the medical health professional from a "therapist" to a "guide".

A Case of Bidirectional Metaphor: a Computer as a Human Being and the Reverse

The aim of this article is to reveal the conceptualization of computers as human beings and vice versa as metaphoric mappings that exhibit reverse source-target orientation and are, therefore, qualitatively different.

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The Impact of eHealth on the Quality and Safety of Healthcare

It is found that relative to the potential benefits noted within the literature, little empirical evidence exists in support of these applications, and the cost-effectiveness of these interventions has yet to be demonstrated.

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Computer-assisted history-taking systems (CAHTS) in health care: benefits, risks and potential for further development.

For CAHTS to be adopted in mainstream health care, important changes should take place in how to conceive, plan and conduct primary and secondary research on the topic so that the framework for a comprehensive evaluation that will lead to an evidence base to inform policy and practice is provided.



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This study identifies the computer-mediated paradox, as it exists in the tele-home health care setting, and introduces an intelligent interface (MOUE) aimed at discerning emotional state from processing sensory modalities (or modes) input via various media and building a model of the user's emotions.

Persona Effect Revisited --- Using Bio-signals to Measure and Reflect the Impact of Character-bas

This paper describes a character-based job interview scenario where a user's affective state derived from physiological data is projected back (or 'mirrored') to the user in real-time and employs a character as a medium to reflect the user's emotional state.

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Preliminary evaluation indicates that TLC is well accepted by patients and their providers and can improve clinical outcomes.