Corpus ID: 54018325

When Do We Need a Human? Anthropomorphic Design and Trustworthiness of Conversational Agents

@inproceedings{Seeger2017WhenDW,
  title={When Do We Need a Human? Anthropomorphic Design and Trustworthiness of Conversational Agents},
  author={Anna-Maria Seeger and Jella Pfeiffer and Armin Heinzl},
  year={2017}
}
Conversational agents interact with users via the most natural interface: human language. A prerequisite for their successful diffusion across use cases is user trust. Following extant research, it is reasonable to assume that increasing the human-likeness of conversational agents represents an effective trust-inducing design strategy. The present article challenges this assumption by considering an opposing theoretical perspective on the human-agent trust-relationship. Based on an extensive… Expand

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