When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility

@inproceedings{Shin2019WhenDS,
  title={When Do Service Employees Suffer More from Job Insecurity? The Moderating Role of Coworker and Customer Incivility},
  author={Yuhyung Shin and Won-Moo Hur},
  booktitle={International journal of environmental research and public health},
  year={2019}
}
The present study examines the effect of service employees' job insecurity on job performance through emotional exhaustion. We identified workplace incivility (i.e., coworker and customer incivility) as a boundary condition that strengthens the positive relationship between job insecurity and emotional exhaustion. To test this moderating effect, we collected online panel surveys from 264 Korean service employees at two time points three months apart. As predicted, the positive relationship… CONTINUE READING

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