Corpus ID: 11562114

When Artificial Feedback Hurts - Empirical Evidence from Community-Based Configuration Systems

@inproceedings{Hildebrand2011WhenAF,
  title={When Artificial Feedback Hurts - Empirical Evidence from Community-Based Configuration Systems},
  author={Christian Hildebrand and Jan R. Landwehr and A. Herrmann},
  booktitle={ICIS},
  year={2011}
}
Mass Customization technologies are increasingly becoming social and allow for inter-individual exchange processes such as community-based configuration systems online. But while companies foster community interactions and open their configuration systems, it is not clear (1.) how virtual interactions influence individuals' subjective product satisfaction, since their final decision may not be based on their own exclusive preferences, and (2.) how these usually anonymous feedback processes may… Expand
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