What veterinary practice managers can learn from other health care professions.

@article{Wood1996WhatVP,
  title={What veterinary practice managers can learn from other health care professions.},
  author={Frank Wood},
  journal={Seminars in veterinary medicine and surgery},
  year={1996},
  volume={11 1},
  pages={8-11}
}
  • Frank Wood
  • Published 1996 in Seminars in veterinary medicine and surgery
Joel Barker, a noted futurist, points out that the best ideas usually come from outside an industry or profession. As a management consultant, I often get new ideas from industries completely unrelated to my clients' industry. For example, companies interested in offering outstanding customer service might study Nordstrom's, L.L. Bean, or Lexus. Those interested in world class distribution might research Federal Express or United Parcel Service. Airlines, trying to minimize downtime of jets at… CONTINUE READING