What to Expect When the Unexpected Happens: Social Media Communications Across Crises

  title={What to Expect When the Unexpected Happens: Social Media Communications Across Crises},
  author={Alexandra Olteanu and Sarah Vieweg and Carlos Castillo},
The use of social media to communicate timely information during crisis situations has become a common practice in recent years. In particular, the one-to-many nature of Twitter has created an opportunity for stakeholders to disseminate crisis-relevant messages, and to access vast amounts of information they may not otherwise have. Our goal is to understand what affected populations, response agencies and other stakeholders can expect-and not expect-from these data in various types of disaster… CONTINUE READING
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