What makes things cool?: intentional design for innovation

@article{Holtzblatt2011WhatMT,
  title={What makes things cool?: intentional design for innovation},
  author={Karen Holtzblatt},
  journal={Interactions},
  year={2011},
  volume={18},
  pages={40-47}
}
pulled unknowingly and unwillingly from within. It is the most basic of human emotions [4]. Throughout our research we encountered joy over and over, hidden beneath the experience of cool. The experience of cool is compelling because it is tightly connected to the experience of joy and delight. But how can something as simple and limited as a technical gadget or a piece of software create an experience as profound as joy? Consider the following reactions: • “Look at this, Mom. It’s a flashcard… CONTINUE READING
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