What is Coordination Theory and How Can It Help Design Cooperative Work Systems?

@inproceedings{Malone1990WhatIC,
  title={What is Coordination Theory and How Can It Help Design Cooperative Work Systems?},
  author={Thomas W. Malone and Kevin Crowston},
  booktitle={CSCW},
  year={1990}
}
It is possible to design cooperative work tools based only on “common sense” and good intuitions. But the history of technology is replete with examples of good theories greatly aiding the development of useful technology. Where, then, might we look for theories to help us design computer-supported cooperative work tools? In this paper, we will describe one possible perspective—the interdisciplinary study of coordination—that focuses, in part, on how people work together now and how they might… CONTINUE READING
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