What does patient feedback reveal about the NHS? A mixed methods study of comments posted to the NHS Choices online service

Abstract

OBJECTIVE To examine the key themes of positive and negative feedback in patients' online feedback on NHS (National Health Service) services in England and to understand the specific issues within these themes and how they drive positive and negative evaluation. DESIGN Computer-assisted quantitative and qualitative studies of 228 113 comments (28 971 142… (More)
DOI: 10.1136/bmjopen-2016-013821

Topics

11 Figures and Tables