What does it mean to be good at using a mobile device? An investigation of three levels of experience and skill

@article{Oulasvirta2011WhatDI,
  title={What does it mean to be good at using a mobile device? An investigation of three levels of experience and skill},
  author={Antti Oulasvirta and Mikael Wahlstr{\"o}m and K. Anders Ericsson},
  journal={Int. J. Hum.-Comput. Stud.},
  year={2011},
  volume={69},
  pages={155-169}
}
An increasing number of computer users lack formal training in operating their devices. These daily users cannot be described as novices or experts within the predominant view of expertise. In order to describe and better understand this type of self-taught intermediate level of skill, 10 casual users of a high-end smartphone series were compared to 10 novices and 4 professionals (help desk personnel) in their learning histories, task performance, and cognitive outcomes. Our study suggests that… CONTINUE READING
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